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Melia Orlando Suite Hotel at Celebration – reviews, photos

4.0 of 5
225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Hotel amenities
Special offer
2 Bedroom Suites from $29
Melia Orlando Suite Hotel at Celebration
Ranked #2 of 9 hotels in Celebration
4.0 of 5 stars 353 Reviews
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353 reviews from our community

What travellers say about this hotel
  • Continental breakfast(24)
  • Pool area(18)
  • Very nice(17)
  • Full kitchen(12)
  • Resort fee(11)
  • Disney world(7)
  • Living room(7)
  • King size bed(6)
  • Flat screen TV(5)
  • Front desk staff(5)
Traveller rating
    173
    105
    43
    22
    10
Only show reviews for Family (173) | Couples (83) | Business (33)
Date Rating
1 review
1 helpful vote 1 helpful vote
“Had confirmation and paid but told there was no room for us and had to stay at another hotel.”
1 of 5 stars Reviewed 12 February 2012 via mobile
1
person found this review helpful

We showed up at melia at 11pm after traveling for over 16 hours with our two small children to be told that the hotel was overbooked and they did not have a room for us. They told us they would put us at a another hotel that they deemed to be comparable. Very rude and completely unconcerned about the huge inconvenience and our children crying in the car after the long day of driving. Please do not ever stay here. It looks like a nice place but who knows if you will even get the room even when you have paid for it and received a confirmation. Terrible, awful customer service.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Maverick1306 about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Schulte, The Management of Melia Orlando Suite Hotel at Melia Orlando Suite Hotel at Celebration, responded to this review
13 February 2012
Our sincere apologies for the inconvenience that you and your family experienced on your visit to our hotel this past weekend. We value your comments and sincerely wish that this situation could have been avoided. It is indeed rare that we are unable to fulfill our confirmed reservations here at Melia Orlando Suite Hotel. We pride ourselves on providing the very best, not only in our accommodations, but also in our guest services… no matter the circumstance. Again, please accept our apology for not meeting your expectations.

On occasion, a hotel can experience challenges with ensuring that all reservations can be fulfilled. This is because of various reasons such as: rooms becoming out of service for maintenance issues, guests that extend their stay without advance notice and at times there are technical issues with a reservation system. While we strive daily to ensure that none of these situations affect the guest experience, unfortunately at one time or another it may happen.

When we realized that there was a possibility that we could have one of these situations occur at our hotel our staff planned in advance to provide the best alternative for our guests arriving late into the evening. The accommodations that were provided for you and your family were for a two bedroom suite, the same size suite as your reservation and it was for a property that is located nearby to our hotel. Also we did offer for you to return to the Melia Orlando the next day to complete your stay in the area. Understandably this is a difficult and unfortunate situation. We express our sincere apologies for this inconvenience happening in the first place and are deeply disappointed that you declined to return so that we could provide additional added values to your stay to express our genuine concern. It is our hope that you will give us another opportunity to partner with you on future accommodations. We can and will meet/exceed your expectations.

Sincerely, The Management of Melia Orlando Suite Hotel
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Upper Marlboro, Maryland
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Picturesque Hotel”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Stayed here for my 30th birthday (cue laughter). I had visions of spending it in Puerto Rico, Trinidad or Hawaii. What I learned was having a cheap girlfriend (now ex) meant my options were limited to Disney World and a mini jungle gym in the backyard. At the last minute, she threw in the third option of an inflatable kiddie pool and claimed we could create our own Caribbean experience. That made the decision all the more easier....and depressing.

The hotel is gorgeous. It has a modern look from the lobby to the suites. The suites are huge, clean and chic. All of the amenities are fashionable and current. The suites come with a large kitchen well stocked with various appliances and utensils. The pool is lovely and well maintained.

The location of the hotel is a little bit out the way, particularly for those with no transportation and/or whose sole purpose for the trip is to visit Disney. There is a rental car location nearby to make travel simpler. There is also a shuttle that runs from the hotel to Disney but it runs periodically.

I would definitely recommend the hotel as a romantic getaway for a couple. It offers a certain amount of serenity that cannot be had staying at one of the many Disney Resorts with kids running everywhere 24-7. The hotel can also work well for a large family that does not want to eat out 3 times a day and would rather utilize the kitchen and prepare their own meals. The staff is very friendly and the environment is very picturesque.

On a side note, I would not however recommend Disney as a grownup birthday option. As it turns out, Disney does not really do a whole lot to recognize birthdays per se. You get a button signifying it's your birthday and then you may randomly get little treats like birthday greetings from Disney characters, snacks/desserts, photo ops, fast passes, etc. Additionally, recognizing a grown man's birthday at Disney is a little weird. I didn't really want to a hug a dude in a Goofy costume. I had my own real life Cruella De Ville flipping the bill on this trainwreck anyways. The photo-ops were not a good look. Everywhere you turn you see pictures of little kids anywhere from ages 5-11 smiling with various Disney personnel. Then there's a grown man (me) mean muggin, standing next to some unknown bootleg Disney character I had never heard of along with my girlfriend at the time who is about the size of the dwarfs from the Snow White story. And they want me to pay for extras of those pics?? HELLLLLLLLL NOOOOOOOO!! I wanted to burn the ones I got for free!!

Enjoy the hotel!

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask laidbackadventurer about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Schulte, Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
14 February 2012
Dear laidbackadventurer,

Thank you very much for staying with us at the Meliá Orlando Suite Hotel at Celebration. We appreciate your business and the comments you have offered for our improvement. We appreciate your kind comments about our property.

I did want to mention that the properly is conveniently located in the charming village of Celebration, named one of the nation’s Top 10 ‘Prettiest Neighborhoods’ by Forbes Magazine, just 2.5 miles from the entrance to the Walt Disney World® theme parks and minutes to Universal Studios® and SeaWorld®. It’s proximity to Central Florida’s Conference and Convention Center, major entertainment venues, shopping centers and countless restaurants make Meliá Orlando’s location ideal for both work and play.

Thank you for taking the time to share your comments.
We look forward to seeing you soon.
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Treasure Island, Florida
1 review
2 helpful votes 2 helpful votes
“Loved every minute of it!!!!”
5 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

My other half and I stayed at the Melia for 2 nights. We are locals so just wanted to get away from our city and spend a cpl days together. The room was great and the bed was absolutely AMAZING. It is not possible to not fall asleep in that bed. We even tried to find a tag for it but weren't able to and when checking out totally forgot to ask the front desk about what type of bed that was.(So if You anyone can tell me I'd truly appreciate it) We had a nice size kitchenette (that we did not use), and the bathroom was a good size as well. The bedroom had the king size bed and the room came with a closet, safe, a desk and a nice comfy chair. We had great big windows, and the ceilings were pretty high it gave the room a wonderful touch. The pool is gorgeous and nice and the temperature was perfect. We didnt really have a view from our balcony(which didnt bother us at all), and prior to our arrival when I had called to request a high floor they accommodated Us. (Yay!!!) We arrived later in the evening and it was a little hard for us to find it at first (maybe cause it was dark), but when called the front desk reservationist stayed on the phone with me to give me the directions. The area is pretty full of restaurants but You will definitely need a car, the restaurants are not in walking distance. The area itself is pretty nice, actually the resort is in Kissimee, which was aboyt a 20 min drive from Orlando. We truly had a wonderful stay, and hopefully will come back to visit again (maybe even get a repeat guest discount ) Thanks to all the Melia staff it was abolutely wonderful.

Room Tip: Get the highest floor possible. Pool view
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SurfBeachCondos about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Schulte, Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
24 January 2012
Dear SurfBeachCondos,

Thank you very much for staying with us at the Meliá Orlando Suite Hotel at Celebration. We appreciate your business and the glowing comments you have spoken about our property.

Our beds have king Sealy® Pillow Top mattresses and I have to admit they are amazing. We consistently receive dazzling reviews about them. I am happy to hear you enjoyed our visit.

We know well that you have many accommodation choices when visiting Central Florida. It is our desire to earn your business, and be your hotel of choice.

We hope to see you very soon. At Meliá, You are the Journey!
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Pembroke Pines, Florida
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“Even Mickey would stay here !”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

As a first time visitor, I was a bit concerned with a name change. But the Melia was much more then what we all expected! Since this was our granddaughters Birthday, we wanted to be very special - even being outside of the Disney Resorts, we felt like we were in it - and at a good value with luxury in mind! We had an issue with our Sofa Bed - service was there quickly or we could have gone to another room. We were not facing the pool but our view on the 4 th floor gave us the Sunrise ! Our stay was great and even our 2 year old felt at home - she thought Mickey stayed here too !

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask totomau about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Schulte, Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
2 February 2012
Dear totomau,

Thank you very much for staying with us at the Meliá Orlando Suite Hotel at Celebration. We appreciate your business and the comments you have offered for our improvement.

I am very pleased hear you and your family had such a great time at our property. Being located in the Disney inspired village of Celebration and just 2.5 miles from the entrance to the Walt Disney World® theme parks does have its advantages. Celebration was recently named one of the nation’s Top 10 ‘Prettiest Neighborhoods’ by Forbes Magazine 2011. Our proximity to Central Florida’s Conference and Convention Center, major entertainment venues, shopping centers and countless restaurants make Meliá Orlando’s location ideal for both work and play.

We know well that you have many accommodation choices when visiting Central Florida. It is our desire to be your hotel of choice.

At Meliá, You are the Journey!
Sincerely,

Richard Schulte
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Sydney, New South Wales, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Handy location but don't expect much service.”
2 of 5 stars Reviewed 14 January 2012
11
people found this review helpful

Stayed in a one bedroon unit for 8 nights. Had to wait until 4pm for check-in as they had a full house the night before (why is that our problem?). Never even heard of a 4pm check-in anywhere on the planet before. We had requested a pool view room via our travel agent months prior but were told no one bedroom units had a pool view. Asked how come our travel agent was not advised of this and after discussions in the back office we were given a one bedroom pool view room which had apparently not existed moments before.

You had better be feeling fit too, because it is entirely up you to get your luggage to your room and back again at check-out. If you are lucky, you may be able to find one of the two luggage trolleys that they have hidden away.

Once in the room, we could not get the ice maker in the freezer working and there was no plug for the sink. The maintenance man came fairly promptly and got the ice maker working by pouring hot water into it, but warned that they were 'not very good' and it would probably stop working again. We were welcome to make regular trips to the bar for ice if we needed to. In the event, the ice maker kept working all week so we were spared the inconvenience.

We asked about the missing sink plug to which he replied 'You must be from Europe, we don't have sink plugs over here'. We are actually from Australia, but everywhere else we have stayed in the good ol' US of A has managed to come up with a humble sink plug. The following night my sister checked into a room just down the hall and her room had a sink plug so I guess you just have to get used to the lies at this place.

The washing machine in the room was cactus but they now have a guest laundry on the first floor with 3 washing machines and 4 dryers (3 of which work). This is free to use but can be hard to find an empty machine when the place is busy.

This place also has a resort fee of $12 a day (+ tax). This is quite a common fee at many hotel in tourist areas of the US these days. It is very hard to find out what this fee entitles you to at the Melia, and largely depends who you ask. It does include free parking (which should be free anyway since they have an unsecured car park). It includes use of the pool, although hard to imagine anyone being excluded from using it. The only saving grace is that the fee includes a shuttle bus to Disney, but the return times are a bit strange and don't fit well with the park closing times.

It also includes a 'continental breakfast'. Now, we have been to several european countries and pacific islands and sampled their continental breakfasts. A tiny croissant, tiny danish, and tiny muffin is NOT a continental breakfast no matter what they think at the Melia. We asked if we could exchange this junk for one of their tiny boxes of cereal but got a flat NO on that one. It seems their aim is to upsell you to a more expensive breakfast.

Many hotels that charge a resort fee also give you free long distance calls (we stayed in one in Waikiki that even gave us 60 minutes a day of international calls). Here at the Melia, you get free local calls only. Handy if you know someone in Orlando, but if you did, you would be better off staying with them. Calls within Florida are 75c per minute, interstate calls are $1.25 per minute so buy a pre-paid SIM card for your cell phone and save money.

The maid service is a bit erratic, some days you won't get toilet paper, other days they will forget the hand towels but the place was kept reasonably clean. Having said that, you could tell that they had done a rush job prior to us first coming in.

Would we stay here on a future trip to Orlando? No way! There are so many places to stay around this area, it is easy to find better value and service. Some places do not have the onerous 'resort fee' so insist that your agent finds one that doesn't charge this.

Room Tip: Insist on a pool view room or you will looking at the car park or highway. Don't take no for an...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask David L about Melia Orlando Suite Hotel at Celebration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Schulte, Manager at Melia Orlando Suite Hotel at Celebration, responded to this review
18 January 2012
Dear David L,

Thank you very much for staying with us at the Meliá Orlando Suite Hotel at Celebration. We appreciate your business and the comments you have offered for our improvement.

I am saddened to hear that you had so many issues during your stay. We strive to present the best available product and services to our guests at the greatest value. It is our established mission to exceed guest expectations. I sincerely apologize we have fallen short.

Please let me take a moment of your time speak to each of your dissatisfactions.

Check-in times at the average Orlando area hotel is between 3 and 4 p.m., with all-suite hotels like the Meliá Orlando being 4 p.m. This is due to the extra cleaning time needed to prepare all suite accommodations, including second bedrooms, kitchens w/ full refrigerators, microwave ovens, glassware, plateware and flatware.

Pool view rooms are available at Meliá Orlando and they are sold according to their own room category. When booking, if a pool view is available, you would simply choose the pool view rate category. From your comments it appears that the Front Office made an exception to our standard policy and offered you a complimentary upgrade.


The Front Desk staff should offer all guests assistance with their luggage. I personally apologize if this did not happen. We have four bell carts on property for assistance with your luggage.

All of our 240 suites at Meliá Orlando Suite Hotel come equipped with full-sized stainless steel refrigerators including a freezer and an icemaker. I apologize that you had issues with your icemaker, and am glad to hear that maintenance promptly attended to your request. In the even that our guests need additional ice, guests may request an ice bucket be delivered with a call to the front desk or guests may walk down to the Bistro Bar and Grill and our staff will fill your ice bucket straight away.

Each suite comes equipped with a modern kitchen including a stainless steel kitchen sink and dishwasher. The kitchen sinks are equipped with standard sink plugs. From time-to-time they get miss placed or lost and have to be replaced by our maintenance staff. I apologize for the manner in which you were replied by to our staff. This is unacceptable and not the Meliá standard of conduct. Thank you for sharing, we will address this internally with our staff and use it as a coaching opportunity.

Meliá Orlando Suite Hotel provides our guests with a complimentary laundry facility equipped with three commercial washing machines, and four commercial dryers; guests need only to purchase their soap and dryer sheets.

Like most other Orlando area hotels, Meliá Orlando Suite Hotel does have a $15 per suite, per night resort fee. The fee provides the following products and services: daily bottled water in suite (2), daily newspaper, in-suite coffee and tea, WiFi internet, free local/toll/credit cards calls, poolside towel service, privileges at Celebration Fitness Center as well as Celebration Golf Club, and transportation to area theme parks & the Village of Celebration. We believe this is a great value for our guests. All guests are presented with taxes & fees during the booking process and again at check-in. In addition, parking with 24-hour security is provided complimentary to all guests.

Meliá Orlando Suite Hotel offers guests complimentary continental breakfast. The breakfast includes: a fresh bakery basket with a variety of flaky croissants, muffins, and sweet pastries, your choice of 5 fruit juices, freshly brewed coffee and tea. The breakfast is offered in the full-service environment of the Galerie Restaurant, for carry out or room service delivery. In addition, the Galerie also offers guests a full service á la carte breakfast menu at family affordable pricing.

Meliá Orlando Suite Hotel practices conservation in Waste Reduction, Reuse and Recycling, Water Conservation, Energy Efficiency, Indoor Air Quality, Transportation, and Housekeeping. Consequently, guests receive daily mini-clean housekeeping services consisting of refreshing of bath towels, making of the bed(s), and trash removal. Traditional full-service housekeeping is available upon request for a small fee. Guest staying more than 7 days will receive traditional full-service housekeeping every 7 days unless otherwise requested. The reason we provide cleaning services in this manner is to honor our commitment as an environmentally friendly business and to follow Florida Green practices. In keeping with our green commitment, towels and hand towels are only replaced if they are on the floor or in the tub. Paper towels and toilet paper should be replaced daily by housekeeping as needed.

We know well that you have many accommodation choices when visiting the Central Florida. We want to be your hotel of choice. Thank you for taking the time to share your comments. We value your business and sincerely hope you will give us another opportunity to present our best.

Sincerely,

Richard Schulte
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Additional Information about Melia Orlando Suite Hotel at Celebration

  • Mona Lisa Suite Celebration
  • Hotel Mona Lisa Suite
Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Price range (per night):* INR7,412 - 12,762

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