My partner and I recently stayed here during our trip to the States, We chose to go to Orlando for Disneyworld. I am always the one doing the organising so after having chose several other hotels for a trip around America I decided to hand the task over to my partner to chose our accommodation in Orlando. Because we are are only university students our vacation budget was moderate so having spent over $2000 on accommodation in Newyork we wanted to find somewhere a little cheaper in Orlando. So he suggested Mystic Dunes, it looked nice, average room, nice pools, claimed to be only 10 mins from Disneyworld- AND was reasonably priced. so we booked thinking it would save us money rather then staying closer right next to Disneyworld. Plus the website said it offered free shuttles. Well we were far from right.. once we got to the airport we were told it would cost around $60-80 for a shuttle to our hotel,(way more by taxi) so we decided to hire a car and make the most of that amount of money. Once we got to the hotel we were given a sheet of Disney ticket prices as what they claimed to be 'discounted rates' if you purchased through the resort... turns out they were actually $40 or so more expensive then if you were to purchase at the date, what the???... We also found out once we got there that the 'free shuttles' to Disneyworld were not such an inviting asset to the resort as there were only certain times of the day the shuttles operate, So if you miss it, or want to go earlier or later- its at your own expense, which, if you don't have a car will cost you seeing as Mystic Dunes is away from public transport / civilisation... As the resort is huge they have golf buggies that come to your building to pick you up on request(or sometimes don't) I lost count of the amount of times we waiting over 15-20 mins for the buggy, or even waited for none to show up at all! this happened to us one morning when we going to Disneyworld. we rang to request a buggy to come pick us up to take us to the free disney shuttle(which is at the other end of the resort away from the accomodation) but the buggy never showed! so we started running until we hailed down a security buggy that took us to the shuttle stop only to see that the shuttle had left.. need i remind you that because the shuttles only operate a few times a day we missed our transport to Disneyworld! we went to reception and explained the inconvenience only for them to tell us that "we never called to request a shuttle" when in fact I DID, so being accused as a liar isn't a very good feeling nor a professional way to handle guests, So they offered to call a Taxi for us, which we'd have to pay for ourselves( BECAUSE IT WAS OUR MISTAKE OFCOURSE:| ) the Taxi ended up being a shuttle from the same company as the free disney shuttles that they run! so I'm sure they would have made a profit from there miscommunication error anyway! This was not the only time we waiting for a buggy that never showed! after a long tiring day at Disneyworld we arrived back to our room at about 10:30 in the night to be surprised by a massive RACOON! and trust me coming from a country with kangaroo's basically in my backyard this racoon was MASSIVE, I had never seen one so didn't know what to expect, especially when it started pouncing at us. so we managed to find a nice family in a building adjacent to ours to call security to come down and scare it away or whatever they do.. well.. let me say i realised how much i regretted my stay at this resort after waiting over 45 minutes out on the road for security to come.. they still never came, it was just lucky after waiting in the dark with bugs that a security buggy(who knew nothing about the call) had come past and was willing to help us.. I know this is a long review so in short.
-IF YOU DON'T HAVE A CAR AND WANT TO BE CLOSE TO INTERNATIONAL DRIVE AND DISNEY DON'T STAY HERE
- IF YOU DISLIKE ROACHES/WILDLIFE DON'T STAY HERE
- IF YOU DON'T LIKE COMMUNICATION DON'T STAY HERE
I must say the manager was a nice man who (after waiting a day to speak to) was able to help us resolve and issue.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
We appreciate that you took the time to post your comments as it will allow us to continually improve the manner in which we describe our resort and amenities and in our level of service and accomodations.
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While we do offer a schedule of shuttles to some attractions from the resort but have never advertised a shuttle from the airport. We apologize for any confusion. For our guests that are visiting multiple parks and other attractions, we do recommend a rental car.
We hope that you will offer us another opportunity to serve you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC