I expect certain things from Best Western. Like ESPN channel on TV. Like a hot tub that is actually HEATED. Normal lobby service. Or the advertised USA Today. But this one disappointed me. No ESPN (not the only channel listed that was not available). When asked about the hot tub, their answer was "we don't heat it anymore." Seldom as I was coming and going did I see someone at the front desk. When the milk and waffle batter ran out at breakfast, it was hard to find someone to refill -- as seemingly only one person was working. Asked for a paper and the reply "we don't have newspapers" yet in their ad sitting on the desk it says "complimentary USA and local newspaper." They should also heat their pool -- as it was too cold to use. But at least they did not advertise that they had a heated pool.
The room was nice. But rooms at a lot of hotels are nice and for the price (especially for a Best Western), I expect the extras. Grounds look nice.
- Bonita Springs Best Western
- Best Western Bonita Springs
