I have stayed in this property twice; the last time was a year ago. It misses Doubletree standards in nearly every way. Front desk staff is poorly trained. Here's how my most recent check-in went:
Although no one else was at the front desk, it took nearly ten minutes to get keys to my room on the executive level. The room was directly across from the concierge lounge and next to the elevators; the noise was unavoidable. I called down and asked for another room, was told yes, then put on hold...and hold...and hold. I went back down to front desk and was greeted by a second person, who then insisted that the person who checked me in fix the problem, although that person wasn't at the desk. When she finally arrived, I received keys to another room on a different floor, but then told I couldn't have access to the concierge lounge on the executive level, where my reservation had been confirmed. After much wrangling, they provided access. Back up to room to unpack. (I've been at the hotel 30 minutes by this point.) A few minutes after I began unpacking, there was a fire alarm followed by an announcement to evacuate the building, which we did. Waiting in the lobby, we were told it was a false alarm and to return to our rooms. However, the front desk personnel kept asking each other "who has the alarm code?" followed by "not me" and waves of laughter.
That evening and the following day, my keys stopped working (this happened twice).
The room itself was fine. Clean, but needed an upgrade. Old television; small screen. In spite of having five or six lights, it was very dark. In-room coffee maker and mini-frig.
There is a lounge / restaurant. It took 30 minutes to get a drink and nearly an hour to get dinner.
And that concierge lounge on the executive level? Poorly stocked beverages and food; on the second day, nothing had been refilled. And at 7 am, there was still no fresh coffee available.
Minimal fitness room, although it did have good treadmill and eliptical machines (Precor).
No valet parking was available during my visit. Self parking is available in a lot behind the property. Be sure and ask for instructions and how to get back into the hotel; none of this information was offered at check-in.
There are a few other restaurants in the area, but it's not a great walking area.
- Doubletree Wilmington
