I had made a reservation to stay here on December 31st and January 1st in mid November. When I arrived on December 31st to check in, I was told that I was a no show on the 30th. I was also told that they had rented my room to someone else for the evening, and had charged my credit card. There were mistakes made by both parties. The inn got the dates wrong and I didn't check my email confirmation. I was obviously devasted since the entire holiday weekend was ruined since they had no other rooms. They couldn't be bothered to make a phone call to let me know of the situation but had no qualms about renting my room to someone else and charging me. I was told that making phone calls isn't something that they do. The inn did refund one night but the customer service here is the worst I have ever encountered
