My husband and I stayed 2 nights here on Jan 5 and 6 while we searched out a family vacation rental for next summer. The hotel was very quiet when we arrived with very few guests as this was only 4 days into the New Year. At first evening's glance, the room, #415, seemed fine...nice enough furniture, attractive duvets and drapes, lots of pillows, adequate storage, decent lighting, small bathroom, but workable and clean. Then, I kept noticing what was not as acceptable...really stained carpeting, missing bathroom tile, sheets so thin there were tears in a few places, and extremely scratchy towels ( as in loofah scratchy, as in what laundry does this to towels scratchy.) When I mentioned the badly stained carpeting to the front desk manager, he retorted that this was a beach hotel, implying, I suppose, that normal standards of cleanliness do not apply to beachfront properties? Other front desk interactions were friendly and helpful with very good restaurant recommendations. This hotel has a great location, but it needs to seriously improve in some important areas of service and comfort for its guests.

I had booked 2 rooms for New Year's Eve on the Atlantic Sands website. Unfortunately, I had to cancel our plans, and proceeded to cancel the rooms via the website. (which is how they said I needed to cancel the rooms) I have copies of both the confirmations, and the cancellations. I've come to find out that my credit card was charged for THREE rooms! The most I was expecting to be charged was $25.00. I have called several times to the hotel. The first person I spoke to was quite frankly the most unhelpful person in the world. When I tried to read THEIR cancellation confirmation number from THEIR website, he kept yelling that it wasn't a valid number?? I spoke to a nice man the next day who said it looks like FOUR rooms were reserved in my name, and I should expect another charge!!! Now I'M suppose to call the manager on Monday (not him call me) to discuss the matter. This is by far the WORST customer service ever....if no resolution tomorrow, we will just call our credit card company to dispute it!

I'll be short and sweet on this - but feel free to e-mail me with any questions. We stayed over New Years and I was expecting a bit more from this hotel based on the location on the boardwalk. More luxury, more pop. The lobby was okay but overall the decor is not that impressive and looks dated. The room facing south was okay but I wasn't impressed by the appearance ..again - dated. The towels were rough and unappealing as well as no wash cloths even when we asked. The sink was ugly with no counter space and no cabinet underneath. The $1.50 a day for the safe should be mentioned at check-in. I couldn't imagine paying summer rates for this hotel. A few nice things - the sitting area with a nice LCD TV was pleasant. The small wet bar was nice for drinks as well as the in room coffee was very good. I'd like to see some furniture on the deck overlooking the water. The beds were comfortable and the staff I did talk to were nice enough. This hotel survives on location, location, location and not on amenities. I'll be staying further inland this summer.

Recently stayed here for three days over a winter holiday weekend. Hotel looks nice from the outside and lobby - but our room was gross. There was unfinished construction, crumbling wall board near slider, ridiculous tiny bathroom, broken shower curtain rod, uneven water temperatures & pressure - cold or hot - depending on the Hotel's water load - which was not near capacity on a winter holiday weekend. Only had one house keeper on duty on the holiday night shift, cleaning staff did not replenish toilet paper, left trash bags for me to open and install on filthy trash cans, room had exposed 2x4's and electrical conduit for room air handler behind curtain, bed was old and worn out, gross head board...need I go on? The hotel spent some money - new duvet but wow good thing we only paid $120 @ night for ocean front - the sound of the ocean was almost worth it. I do not recommend this place - especially in the summer.