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Courtyard Wilmington Newark/Christiana Mall – reviews, photos

3.0 of 5
48 Geoffrey Drive, Newark, DE 19713
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Courtyard Wilmington Newark/Christiana Mall
Courtyard Wilmington Newark/Christiana Mall
Courtyard Wilmington Newark/Christiana Mall
Courtyard Wilmington Newark/Christiana Mall
Courtyard Wilmington Newark/Christiana Mall
Courtyard Wilmington Newark/Christiana Mall
Ranked #11 of 21 hotels in Newark
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
    14
    10
    2
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Date Rating
Lewes, Delaware
Senior Contributor
35 reviews 35 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“What happened??”
3 of 5 stars Reviewed 10 February 2012

I stayed here in Novenber 2011 and was very impressed. Then I needed to stay here this past week for one night and my experience was totally different.
When I checked in I was not welcomed. I walked to the desk the woman said "name" I gave it to her she handed me the key and said "you should park around back that entrance is cloer to your room"
I know this is not coming across the way it happened but she was cold and had to inflection in her voice. Parking around back and using the rear door was a bit scary.
I probably will go back just because I want the Marriott points but I wish there was another hotel closeby.

Room Tip: If you are traveling alone. Request a room that is near the main entrance. Had to walk past men slee...
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  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason_abbey, General Manager at Courtyard Wilmington Newark/Christiana Mall, responded to this review
14 February 2012
I'm very sorry that you experienced such an unwarm welcome. We take great pride in our service and this is definitely not the first impression we want to give any of our guests. I would greatly appreciate it if you could contact me directly at jason.abbey@marriott.com or by phone at 302-456-3800 ext. 601 so that I can better understand what happened and follow up with my staff.

Sincerely,
Jason Abbey
General Manager
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Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Nice property and services”
4 of 5 stars Reviewed 16 January 2012

I stayed at this Courtyard at the beginning of 2012. It is a nice property with a newly-renovated lobby and Bistro Cafe as well as a pool and other amenities. My room was the smallest I have ever had at a Courtyard, but was quite nice. The Bistro is convenient for drinks, light dinner, and breakfast. Check-in and check-out are a breeze.

The only problem that I had was with the complimentary internet and TV in my room, which are provided by LodgeNet. The TV signal was terrible, and I could not get online. These rooms have complimentary wired internet, which I have used at other Courtyards.

When I went out to dinner, I told the front desk person about the TV, and she said that she would call LodgeNet. After I returned, there was no change in the TV reception--until I moved the TV! The internet connection was not working at all. Contacted the not very friendly front desk person, who finally did contact LodgeNet, which did a tech support call. I was able to connect that night, but not the next morning. Why advertise complimentary internet if you cannot fulfill that claim? The usual instruction card was missing as well.

I had breakfast as part of my room package, and it was terrific--and packed up for me to take along on my assignment. The staff at the bistro was very warm and welcoming.

I told the morning front desk person about my problem when I checked out, and she added points to my Marriott account, and also informed me that there will be in-room wireless soon. I hope so--I plan to return there in the next couple of months for business. I also hope the evening staff person gets an attitude adjustment, or another job where she does not have to be on the front line.

It's a very nice property and a terrific value.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, Delaware
Senior Contributor
35 reviews 35 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“clean and comfortable”
4 of 5 stars Reviewed 7 November 2011

Stayed one night on the 3rd floor. Room is on the small side but had everything I needed. If I was staying more than a night or two or had someone else with me I would have requested a larger room. Is nice to check in to a hotel and be treated like a VIP--cudos to a great staff.

Room Tip: Not all rooms have balconies--you must request one.
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  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hooksett NH
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
99 helpful votes 99 helpful votes
“Excellent hotel”
4 of 5 stars Reviewed 11 October 2011

We spent three nights here over the Columbus Day weekend while visiting our daughter and family in Wilmington. While the rooms are somewhat small, they are immaculate and most have balconies. I observed one of the housekeeping staff and she was meticulous in her cleaning tasks. The lobby has been recently renovated and is lovely---several types of seating arrangements with tv's, free Starbucks coffee, etc. The breakfasts were good and the staff is very cordial. The pool and fitness areas were very clean. We'll definitely stay here again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warsaw, Poland
Senior Contributor
29 reviews 29 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Nice location, decent rooms good for short business stays”
4 of 5 stars Reviewed 21 August 2011

I stayed here once in 2008.

The rooms are good for business travellers.

The breakfast is adequate and the staff are friendly.

I would recommend this for short stays, especially if you work nearby -- it IS walkable, but there are no sidewalks/chodniki!

  • Stayed September 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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jason_abbey, General Manager at Courtyard Wilmington Newark/Christiana Mall, responded to this review
23 August 2011
Thank you for your recommendation. While there are a few businesses in the area that are walkable from our location, we also offer complimentary shuttle service to local businesses on Monday through Friday 7am - 6pm within a 5 mile radius.

Best Regards,
Jason
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Additional Information about Courtyard Wilmington Newark/Christiana Mall

  • Courtyard Newark
  • Newark Marriott
  • Newark Courtyard
  • Courtyard Wilmington Newark
Address: 48 Geoffrey Drive, Newark, DE 19713
Price range (per night):* INR7,746 - 12,706

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