My husband and I had our reception at the Newark Ramada. At first we started out dealing with a very nice woman who called us, and gave us great prices and then 3 weeks before the wedding she was fired and the manager asked to meet with us. He started telling us all the prices and they were all more than what we had signed our contract for. It seemed to both of us that he was just after our money. Every time we asked how much something would cost he would say $200. No matter what it was. It seems very unlikely that anything we needed (highchairs, linens for the tables etc.) would be exactly $200. The overall reception went over very well, but getting up to that point was very difficult. There was not on time when I would call that he was available to take my call, and anytime they said he would return my call it took at least 4 days. He was not fit for the job of party planner if you ask me.
Also, we stayed at this hotel for our wedding night and we had stayed there one time previously. Both times we found cockroaches. This last time, on our wedding night, we found one inside the microwave. After that, it is pretty impossible to sleep. The front desk staff is nice, the pool is nice and the restaurant has good food, but the one manager, Indy, needs to find another profession.

I have really enjoyed my three-week stay at the Ramada Newark, as a former hotel manager, with two years experience in the hospitality industry, I must say, I am very impressed. I found all the staff very warm, and friendly, and know almost all of them by their first names at least.

This includes, Indy, Donielle, Steve, Danny, Chris,Taleah, Joe, Kefa, Bryce, David, Tammy and a host of others.

I will definitely come back to Delaware, and will surely stay at the Ramada; as a movie star, I'll gladly recommend the hotel to my colleagues in the movie industry, as well as others that may need accomodation.

I also wish to commend the hotel for it's contributions, and co-operation, during our three weeks of film shooting; I must say that the hotel satisfactorily accomodated at least five big Hollywood movie stars, within the period, and not one of them complained. For all these and more, the hotel will get credit, when the movie is released; which in my opinion, is perfect advertisement for the hotel.

Keep up the good work, team RAMADA NEWARK, see you all again, very soon.

IGONI ARCHIBONG

3-4 weeks before our stay my wife called and made reservations at this hotel for a soccer tournament my daughter was in. This hotel was recommended by the tournament and they sent out a noticed that it was $79 per night, no mention of minimum stay. Again my wife made the reservation verified the price and confirmed. 1 week before our trip we recommended this hotel to other parents/team mates. They called and got the same rate of $79 per night and again like us only stayed 10/8. After this a Donnella, who was on the list called us and told us that the rate was for 2 nights , not 1 and that the rate would be $99. We were a little perturbed but it wasn't a large issue.
Now we went to the hotel, I go to the clerk tell him I had a rservation and without him even looking he said they did not have a room and they were overbooked, but they could get us to a Days Inn. I asked if they were overbooked why didn't they call me and let me know, he said he didn't have a phone number to get a hold of me. THIS WAS A LIE. They already had called me to tell us that the rate had changed, so I know they had my number. At this point I was getting very angry because I had 3 12 year old girls who wanted to be with their team and didn't kniow if they could. I asked to speak to the manager,who was not there,of course. I asked for his number and the clerk gave me a card, I walked out and called the number and the same clerk answered the phone and then seemed surprised that I wanted the managers actual number. I told him I realized he can't give me his personal number but he could call him and give him mine, so I gave him mine and gave him some time to call him by walking outside. I went back in and he said he talked to the manager and he said to get me a room at a discounted rate. I said fine, but the "discounted" rate was $84 dollars. Still $5 more that the original discounted rate that they said we couldn't get because we didn't stay 2 nights but our other parents who reserved their room after us for 1 night still got!!! I am not worried about the $5, I am wondering why my card was charged $99 though when the bill I signed was for $90 and change.
Now I don't know if this is a privately owned Ramada or it is corprately owned, but if this is how you are running your hotels you need to seriously look into how they are actually run. I can also tell you that the hallways smelled like smoke even in the non smoking hallways and we even had a parent ask for a new room because the smell was so bad in their room.
I would like a response to this feedback, I work for a company that takes customer service very seriously and I do too. I would pay more for good service and recommend any place that gives it.
Unfortunately this Ramada did not live up to what I thought Ramada's standards were and I would never recommend this one. I look forward to any response.

We stayed at this hotel while visiting family in Wilmington in August. The rate was amazingly low which concerned me re quality. Staff checked us in early which was helpful as it was raining and miserable outside. The room was clean, water pressure in the bathroom was good and the breakfast was adequate. Not special but enough to get the day started. The staff gave us a coupon for a complementary appetizer at a restaurant in a small mall area across the street. This property has an outdoor pool and if you have kids ask for a room or rooms that face the pool. These rooms on the first floor have entrances from the pool side and the hall side of the units. Very helpful.