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Super 8 New Castle – reviews, photos

2.0 of 5
215 S Dupont Highway, I-95 Exit 5A to Rt 141, New Castle, DE 19720
Hotel amenities
Super 8 New Castle
Super 8 New Castle
Super 8 New Castle
Super 8 New Castle
Super 8 New Castle
Super 8 New Castle
Ranked #7 of 11 hotels in New Castle
2.5 of 5 stars 15 Reviews
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15 reviews from our community

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Traveller rating
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Date Rating
Liberty, Missouri
1 review
“AVOID THIS PLACE LIKE YOUR WORST NIGHTMARE !!!”
1 of 5 stars Reviewed 27 December 2011

I have stayed at numerous Super 8's in the past with few issues. The New Castle DE location is a nightmare. The entire hotel smells rancid. The rooms are filthy with the bathrooms being filled with mold and pubic hairs from prior guests. There is no excuse for the level of filth in this hotel. Anyone who has left a positive review is either a relative or friend of the owner just boosting their ratings.

The beds are also horrible - very soft and worn out. The beds need to be replaced as they also sag with the edges being totally broken down.

The owners are obviously very cheap. There are signs around the continental breakfast stating the "Health Department" prohibits taking food into the rooms for sanitary conditions. Yet, our room had a microwave, refrigerator, and coffee maker with cream and sugar packets. What they really want to say but maybe can't is that the cheap muffins and cereal must be eaten in the area and not taken out of the area cause they don't want to provide a breakfast to go for people in a hurry.

When the above issues were brought to the attention of the management they said... what do you want us to do about it... I said correct the issues... "Oh... We can't do that!" was their reply.

Unbelievably Horrible was the total over-all experience at this hotel - Avoid at all costs !!!

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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Eric J about Super 8 New Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“OK for stop over”
3 of 5 stars Reviewed 11 October 2011
2
people found this review helpful

This is a family run hotel.
The room smelt of smoke - one of the staff said that although it is supposed to be a non-smoking hotel, people don't care!
The room had a fridge but the water did not drain easily from the basin (partially blocked pipe which they could not fix).
Although there is a fire station nearby, we never heard any fire engine sirens during our 2 day stay.
The breakfast is ok but you have to keep asking for everything like jam and milk!
There are various eating places nearby and the Christiana Shopping Mall about 10 minutes drive - it is supposed to be tax free but we thought everything seemed just as expensive.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask EagleLondon about Super 8 New Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latham, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“AVOID THIS PLACE!!!”
1 of 5 stars Reviewed 2 August 2011
2
people found this review helpful

This place deserves 5 strikes.

1. Location in adjacent to a fire station, which had at least one call every evening.
2. Access in and out of the location is very poor and I felt I had to go out of my way. Traffic can be very heavy on the road which also makes it difficult to get in and out.
3. Cleaning staff turned off A/C every day and opened window. This made room uncomfortably hot when I returned from work site in the afternoon.
4. The housekeeping staff did not leave any towels in the room for the last two days of my stay.
5. Beds are uncomfortable and the pillow are skimpy.

Overall, the place seems run down and I got the impression that the management is cutting costs at the expense of the guests.

This is a place to avoid.

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask halfmoonman about Super 8 New Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these New Castle hotels

Hilton Wilmington / Christiana
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4.5 of 5 stars
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3.5 of 5 stars
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Super 8 Pennsville
4 of 5 stars
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Sidney, New York
1 review
1 helpful vote 1 helpful vote
“Needs to be cleaned! Smells, and run down.”
2 of 5 stars Reviewed 11 July 2011
1
person found this review helpful

We stopped here for one night, on our way south. We checked the mattress first, and no bugs. The blanket had "something" on it, so we pulled that off onto the floor. The room smelled musty. The lobby smelled like smoke, even though there was a No Smoking sign. The plug for the bathroom sink was lying on the sink. We didn't even bring our luggage inside. We just brought in the clothes we would need for the next day! The motel has weekly rent rates, so there are construction workers staying. The continental breakfast was bagels, juice, cereal, coffee. The only good thing is that it was cheap. We would never have areason to stop here again, but would not recommend.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Toothy04 about Super 8 New Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philadelphia
1 review
1 helpful vote 1 helpful vote
“good”
4 of 5 stars Reviewed 5 February 2010
1
person found this review helpful

Although they are next to the fire sation, it was a good stay. I know they can't do anything about the fire station, if you stay on the even side of the building its better. Because of this I had the front desk change my room and they gladly did. The staff all the way from housekeeping to the manager was extremely nice and helpful. They made me feel very welcomed and appreciated.

  • Stayed January 2010, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gee84gee about Super 8 New Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 New Castle

  • New Castle Super 8
  • New Castle Super Eight
  • Super Eight New Castle
Address: 215 S Dupont Highway, I-95 Exit 5A to Rt 141, New Castle, DE 19720
Price range (per night):* INR3,845 - 5,294

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