We are pleased to write about our experience at the Hampton Inn in Middletown, DE
After a pleasant night's sleep in a delightfully decorated room followed by a hearty breakfast, we checked out. Five hours later we stopped for lunch in NC only to discover I had left my purse in the room back in DE! A phone call to Katie Tobin at the front desk did the trick. She checked the room personally, found the purse and Fedex-ed it overnight to the Hampton Inn in Bonita Springs, FL - our final destination. Because of her efficient, honest, can-do attitude, I had my license, passport, credit cards, daily medicine and $100 cash back safe and sound. We praise the Hampton Inn human resource department staff for hiring Katie Tobin, a woman of the highest caliber, and feel she has a great future in the hotel industry!
Barbara and Burke Leahey
Bonita Springs FL

Because we had to stay near Middletown, we were so glad there was a Hampton Inn. This is a chain we rely on. We just wish this location had been more like the others. There was nothing seriously wrong, just a lot of little things. Part of me doesn't want to recommend, but there is really no where else to stay nearby.

Our check-in was fine, but when we opened the door to the room we were given, the TV was on, a drink and book were out on the table, and we didn't venture further. The front desk staff assured us the room was vacant...um, no...and brushed it off by saying the housekeeping staff must have been using the room...shouldn't they be working? She found another room for us on the 1st floor, and when we walked into that room there was no fridge or microwave. We thought these were standard at Hampton Inns, and fortunately, they brought a fridge to our room once we requested it. We later found out that others in our group had no fridge or microwave in their king bed rooms either. Other minor issues included a shortage of towels in the room, inoperable equipment in the fitness room, un-brewed coffee in the breakfast area.

The biggest problem just seems to be that while the Hampton Inn brand is apparent in the furnishings, the staff is lacking in Hampton customer service training. We could hear the staff griping at the front desk at various times during the day and night,and their first responses to our requests were more dismissive than accommodating. My sense is that these are good, well intended, workers who just need better training. If we can, we'll give the Middletown Hampton Inn another chance with the hope that the experience will improve.

We checked into this Hampton Inn after driving for 3+ hours around Maryland and Delaware trying to find a place to stay. Maybe because we were feeling a little frantic and desperate, but we were blown away by the room. Decor was great, it's obvious that thought went into the placement of furniture and electrical outlets. Bathroom was spacious with a large shower, bedding was out of this world. The breakfast included the usual continental items plus several different types of coffee, eggs, bacon and a waffle maker. Easily worth $30-40 for a couple. This was my first Hampton Inn stay but definately won't be the last!

We stayed here one night when we were in the area for a special celebration. This is a relatively new property and reliably Hampton Inn-ish. We were concerned, though, when we arrived to discover that we (and several others in the area for the same celebration) could not check in until after 3 (the celebration was to start at 4 and there were showers to be taken and clothes to be ironed!). When the rooms became available they seemed to all come up at the same time. I don't quite understand how that can be and wondered about housekeeping management. Others were also more than inconvenienced when the elevator broke. We were in a nice room on the first floor - very quiet and comfortable - so we weren't affected by the elevator. I did overhear a hotel worker say, "Oh oh...we have a problem...the elvator broke again." Hmmmmm.