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Fairfield Inn & Suites by Marriott at Hartford Airport – reviews, photos

2.5 of 5
2 Loten Drive, Windsor Locks, CT 06096
Hotel amenities
Fairfield Inn & Suites by Marriott at Hartford Airport
Ranked #3 of 14 hotels in Windsor Locks
4.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    21
    22
    15
    10
    5
Date Rating
minneapolis MN
Senior Contributor
31 reviews 31 reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“convienient to the airport”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We came in to the Harford Airport late at night, and so decided to stay here before heading out the next morning. Hartford Airport is not near any city (let alone Hartford), which I wasn't really aware of. We like to stay at Marriott properties for the rewards points. We started off on the wrong foot by calling for a shuttle as we were instructed. We waited, and waited, and waited, called again, and waited, and waited..... It was cold and late.... Finally a van driver whom we had seen drive by a few times stopped and asked us who we were waiting for. When we said "Fairfield", he said they don't have a shuttle- I'm it. He did deliver us to the hotel, and when we questioned the front desk staff, they apologized- but thats it. The breakfast was great- lots of choices, very tasty. One suggestion- have a bigger waste can!! There was one tiny waste can that was overflowing every morning..
The airplane noise started about 7 am the mornings we were there. We did decide to stay on the back end of our trip since it is so close to the airport. We got to our room and the door was open. We immediately backed off and spoke to the front desk staff, who said they remembered the housekeeping staff reporting it, but apparently no action was taken. They came with us to make sure the room was ok, and the door did stick open, we had to be very careful when leaving to make sure we pulled it securely shut.
I would stay here again- it is so close to the airport. Next time I'll ask about the shuttle service to make sure I know who to look for....

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sklnurse2 about Fairfield Inn & Suites by Marriott at Hartford Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Varma, Director of Sales at Fairfield Inn & Suites by Marriott at Hartford Airport, responded to this review
31 January 2012
Thank you for taking the time to write your review and for sharing your thoughts and comments. We do appreciate your recognition of our commitment to your comfort by your kind words. We are glad to see that we have earned your trust, and that we will be able to enjoy your business again!

I am sorry some difficulties were encountered with the shuttle and the door in your room. We will give this our immediate attention. When you have a moment, please email me the room number you stayed in, so we can follow up on your comment.

Again, thank you for the comments that you have shared with us and our future guests. We value and appreciate your continued patronage.

Director Of Sales
Paul Varma
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Lyme, New Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“great place to stay for park and ride”
4 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

Our family stayed for 1 night before an early flight. Totally fine/clean room (yes, a bit noisy, but nothing that kept us up), decent breakfast (they said it opened at 6:30, but everything was available well before that), but most importantly the parking was super easy and the shuttle was a very short ride to the airport (5-15 mins depending on terminal stops). On our return to the airport we waited no more than 5 minutes for a shuttle to take us back to the hotel to get our car.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 5travellersinthefam about Fairfield Inn & Suites by Marriott at Hartford Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Varma, Director of Sales at Fairfield Inn & Suites by Marriott at Hartford Airport, responded to this review
26 January 2012
Thank you for taking the time to provide your feedback. Our great park and fly package is no longer a secret. It’s quickly becoming a very popular program as our guests (and repeat guests) not only find it a great value, but also find it really takes the stress out of getting to the airport for those early flights.
We are pleased to hear how much you enjoyed our hotel. Please tell your friends about us … and come back to see us at Fairfield Inn & Suites by Marriott at Hartford airport.

Kindly,
The Team at Fairfield Inn & Suites by Marriott at Hartford Airport
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Washington, DC
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Stay here if you are traveling to anywhere even remotely in the vicinity!!”
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

I can't praise this hotel enough. I have been traveling almost every day in January and have stayed at tons of hotels, and this has been my absolute favorite. The location is terrific and very accessible, with a Wendy's and Friendly's right next door if you're hungry for something cheap. Parking is free for guests and right outside the main entrance. The receptionist was so friendly and welcoming, and don't even get me started on the delicious cookies they serve...I will be exercising those off for a week. The lobby is clean and bright with a large TV for guests and a business center, and there is a small fitness center (some free weights, one treadmill, one stair-stepper, and one bike) and a nice-looking pool. The lobby also sells lots of snacks and a huge assortment of drinks for a reasonable price. The rooms are SO clean and well-kept...the bed was enormous and comfy, and the pillows were amazing. My only complaint is that the heater was really finicky and the thermostat definitely didn't reflect the actual temperature in the room. Aside from that, I loved this hotel and would stay here even if I had to drive places in CT that were 30 miles away. As for the comments below about thin walls or noise, I did not find that to be the case at all...I'm currently staying in a hotel where I can hear my neighbors using the bathroom - THAT is a thin wall, not the ones at Fairfield Inn! This place was terrific.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nat1211 about Fairfield Inn & Suites by Marriott at Hartford Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Varma, Director of Sales at Fairfield Inn & Suites by Marriott at Hartford Airport, responded to this review
25 January 2012
Thank you so much for your feedback. We never get tired of hearing our guests singing us praises. We really are a hidden gem. Thank you for taking the time to give us your feedback..You touched upon everything we strive to deliver to every guest, from our friendly staff to our numerous amenities and great location. Please suggest our hotel to your friends and co-workers. Word of mouth is what makes us so successful. When you have a moment, please email me the room number you stayed in, so we can follow up on your comment. I will certainly pass on your comments to our team members. We hope to see you back at FAIRFIELD INN & SUITES HARTFORD AIRPORT soon.
Kindly,
The Team at Fairfield Inn & Suites by Marriott at Hartford Airport
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plasticman123
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Noisiest hotel ever”
3 of 5 stars Reviewed 19 January 2012

Hotel is convenient and value for price is average at best. The major problem I had with this hotel was that they put me right next to an exterior door and alI I heard, from evening to morning, was the opening and closing of the door. So, 2 nights of on and off sleep. Other than that an average breakfast offering, clean rooms and a helpful staff.

Room Tip: stay away from a room anywhere near an exterior door on first floor.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask plasticman123 about Fairfield Inn & Suites by Marriott at Hartford Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Varma, Director of Sales at Fairfield Inn & Suites by Marriott at Hartford Airport, responded to this review
20 January 2012
Thank you for taking the time to share your feedback with us. It’s greatly appreciated. We take our guest comments very seriously. While this may have been the reason for the noise, there is no excuse and I apologize. It sounds like the positives outweighed the negative of your trip and I hope you will select us for your next visit to the area. If in the remote chance there should be any noise challenge again, please do alert us, and we will change the room for you.

Once again, we are grateful for your candid comments. I trust that you will allow us another opportunity to serve you during your next visit to the Windsor Locks area.


Paul Varma
Director of Sales
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1 review
“Small musty Noisy room”
3 of 5 stars Reviewed 14 January 2012

One of the smallest rooms ive experienced in a Fairfield property and the room smelled bad. Thin walls even at the end of the hall and the top floor could not help the noise from neighboring rooms.

I've stayed twice but won't be back.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RJensen77 about Fairfield Inn & Suites by Marriott at Hartford Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Varma, Director of Sales at Fairfield Inn & Suites by Marriott at Hartford Airport, responded to this review
16 January 2012
Thank you so much for taking the time to give us your feedback. We really are proud of our hotel and our staff… and that just seems to shine through to our guests. We take pride in serving our guests and having them leave satisfied with everything we have to offer. We take our guest comments very seriously. I apologize for the inconvenience that you experienced. Giving superior guest service is our goal. Please email me via TripAdvisor when your travel plans bring you back to the Hartford area as I would like to handle your reservation personally and be sure you enjoy the type of guest experience for which our new hotel is known. Thank you so much for taking time to provide valuable feedback which helps us to improve our service.
Paul Varma
Director of Sales & Marketing
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Additional Information about Fairfield Inn & Suites by Marriott at Hartford Airport

  • Windsor Locks Fairfield
  • Windsor Locks Fairfield Inn
  • Fairfield Inn Windsor Locks
  • Fairfield Windsor Locks
Address: 2 Loten Drive, Windsor Locks, CT 06096
Price range (per night):* INR6,019 - 8,917

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