We had made reservations online with an internet special.We also paid online. When we got to the hotel they wanted a credit card for incidentals we gave them a credit card that was different than the one we used for the hotel reservation.When we went to check out the next day, we were charged on the second credit card not for the incidentals but for the room that was ALREADY PAID FOR! We had gotten room service while there. When they went to charge that to the card it didn't go through(because they charged an extra room at full price) when we went to over the charge for the food they had added an extra meal. The problems really started when we said something. They argued about everything from the extra meal to the double room charge. they didn't want to charge the room back. Then they said we already signed for the food so they WON'T charge it back. So I brought it to there attention that they got a signature for a card they said was no good so they had to give us credit for the nonexistent meal.It took over 45min to get them to credit anything. long story short I won't be staying there again

Just stayed one night and will come back again. Recently remodeled and very quiet. Although clearly visible on a hill from route 91, it is a mile or so away so there was no road noise and had a view. The rooms with balconies also have an in-wall HVAC that was very quiet (I hate window HVAC units which are always noisy).

Service was great - very friendly and responsive.

My only quibble was with the Fitness equipment - no weight machines other than free weights (but it did have nice bikes, stairstepper, treadmill). Pool was nice but not big enough for laps.

As a long-time Hilton Diamond HHonors member, I was pleased with this HGI property and am happy to recommend it to you as a great lodging option located near the Hartford airport and a quick 15 - 20 minute drive into downtown Hartford itself.

The property is located on a hill just off the interstate and a couple of miles from the airport; acess back on to the interstate is quick and easy and the drive to/from downtown Hartford never took me more than 15 minutes. There is plenty of free parking in front, on the side, and in the back. Check in took just a minute and my king room on the 6th floor was very nice.

This property has signs touting a recent $3 million rennovation, and the common areas and rooms show the benefit. Hall carpeting is new and contemporary. My room's carpeting and furnishings were new and very, very clean. Rooms feature the usual HGI amenities and a large LG flat panel TV with a good selection of channels. My king bed was extremely comfortable, with a spotless duvet. HVAC worked well and kept the room comfortable at all times. Internet access (free, as at all HGI properties) was reasonably fast.

The business center was clean, well-equipped, and offered a variety of complimentary office supplies. The health club was well-equipped and clean. The restaurant is a little on the small side and would likely be crowded/noisy when the hotel is full. However, service was great, the food was well prepared and offered at reasonable prices.

Overall, my stay at this HGI was relaxing, comfortable, and exceeded my expectation in all respects (and I tend to be a fairly demanding reviewer). This HGI is among the best I've stayed at during the past year and I recommend it to you if you're staying in the Hartford area.

I'm a Hilton Honors member who travels frequently and to Hartford/Windsor are for business. Since this property completed its "renovation", I began using it as my "default" booking option for travel to the area and have spent 3-5 nights per month over 3 months in the hotel. Unfortunately, I've had to accept the realization that their "renovation" is only skin deep and that the renovation didn't include a much needed staff overhaul.

On my last two visits, the rooms I've stayed in have a funny smell that I can't quite pinpoint and couldn't eliminate with Febreeze or anything else. On my most recent visit, I had to have maintenance remove BLACK MOLD from the bathroom ceiling! The guy literally showed up with rubber gloves and bleach solution and the staff was clearly annoyed that I asked to change rooms. While the maintenance guy was in my room I asked about the smell and he said it was probably a dirty air filter. He opened the unit to access the filter and remove it for cleaning and.....as he's taking it from my room to clean it....all kinds of "crud" is falling off it onto the floor and into the air....not sure the thing had EVER been cleaned.

The next morning, while showering, I realized my tub wasn't draining properly so I was standing in dirty water as I showered. When leaving for the day, I asked if they could fix it while I was out; next day......never fixed. I also don't think (on any of my visits) housekeeping ever mops the bathroom floors.

With the exception of the young lady who works the breakfast shift in the restaurant, bad attitudes abound with the room service/restaurant, maintenance and housekeeping staff. They all seem to have an "it's not my problem" attitude.

Positives: convenient location, refrigerator & microwave in sapcious room, new furniture & carpeting.

Unfortunately, the positives aren't enough to outweigh the real underlying service and maintenance problems that I've experienced on 3 recent visits in 3 different rooms. It's Marriott for me in Windsor from now on.......