We were a little put off by the perspex all around the reception desk and security cameras all around the building, which does indicate there is some sort of a problem here. Nonetheless we checked in and found the room to be clean and had no problems with our stay. The room was noisy on account of its proximity to the interstate. Breakfast was reasonable as was the cost of the room. I don't think I would stay again on account of my concerns with the safety of this area.

I selected the Econo Lodge because I am on a tight budget and the price was right. I was hesitant to stay at an Econo Lodge but other traveler's reviews assured me that this particular Econo Lodge was very clean and well-kept. I should have trusted my instincts- upon arrival we were told that we would have to stay in a smoking room. Since neither my partner or I are smokers, why would we want to stay in a room that smells of stale smoke? The desk attendant told us that they were all out of smoke-free rooms (there were about 5 cars in the parking lot, how could there be no more smoke-free rooms?) and then after some convincing, miraculously discovered an available smoke-free room. After arguing our way into the smoke-free room, we hauled all of our belongings up to the room we had been given, only to find that the room was STILL OCCUPIED.

Eventually we were able to get into an AVAILABLE smoke free room that was about what you would expect- bare bones, but acceptable. The room appeared to be fairly clean until we took a look at the bed, there were hairs all over the sheets.

I would not recommend staying at this hotel, the customer service leaves something to be desired and the cleanliness was certainly not up to par. For the price I was not expecting elegant decor or a kitchenette, but I would have appreciated better customer service or at the very least, clean bed-sheets.

The hotel has horrible customer service!! I was going to stay here again as my last stay, I reviewed, was nice but the customer service is horrible. I arrived to the hotel at about 10 minutes til 2pm to check-in. It seemed to be a challenge and I asked if it was possible. Finally I was told they did have rooms, and then I was told it was an early check-in and that woud be an additional $10. Are you kidding me? I stay a hotels all over and have never paid for an early check-in unless I was checking in before 7 or 8am. I can understand that but an hour before check-in time, you have to be kiidding me. Needless to say I cancelled my reservation so instead of me paying them $60 for the night, they lost it over $10.00. I went immediately to another hotel and checked right in. Learn some customer service after all you are in the hospitality business.

Ib lived in ny for many years and stayed at hotels around the country . this is not a family hotel .ot was very obvious of the drugs and prostitution in this hotel and area . took family and ran . thank god we knew a little of the area and went back to the best western on sawmill road , we had stayed there before and thought we might try somthing different. terrible area , dangerous , not a place for children . refused to check in .
thank god for the decent prices and safe enviroment of the best western
c Nielsen
ridge ny