Was visiting a friend that lives in New Haven for the weekend but I wanted to stay at a hotel that had an indoor pool. Came across Best Western Executive they had the lower price with an online discount available! So I booked online for the first time. Read too many stories on here about booking online at other hotels, so I book when I get there to save the headache. I just never wanted to because of that. Got to New Haven later then I was supposed to .The front desk guy had my room key &paper work out on the table behind him got it for me to sign and that was it! I was on the 7TH floor...I LOVED MY ROOM! I didn’t want to leave on my check-out day. Lol, I was very happy that the room looked better than the pictures on their website!! If I’m ever back in West Haven this hotel I’ll be staying at for sure!

Booked room while we were visiting family in new haven area, this was best location for us. Easy to get to 95 and the beach. (which was a surprise!) Hotel staff was friendly and very helpful in suggesting some area attractions. Loved the full breakfast too:) Our room was clean and we didn't have any noise issues. Would absolutely stay here again!!

Stayed here one night, got a good deal on Priceline.com. If you go through Priceline, you will get a single Queen sized bed - they charge extra for two bed rooms. The room was very nice, with a sofa, fridge, microwave, and large TV. The room was dark & quiet and we slept very well. The room was clean and smelled fresh. Unfortunately the pool & gym were closed for repairs while we were there (they told us the pool would be open the next day, but other guests said they'd been saying that every day for 3 days. I do think it was going to open the day we left because we saw them filling it & putting chemicals in.) The (male) desk clerk, as mentioned before, was rather uncommunicative, but efficient. There was a woman at the desk the day we left who appeared to be the manager and was very nice and apologized profusely about the pool. The breakfast was standard but had a decent variety (bagels, muffins, danishes, cereal, oatmeal, eggs & sausage, juices & coffee/tea). The location is very convenient off of I-95. The parking lot has an eyesore abandoned building next to it, but that's not the hotel's fault. Overall, I would recommend it and I would stay here again.

Stayed here a few years ago-and it wasn't good. This time the property is undergoing renovations, and everything is different. The rooms were well done and of a nice size. The furnishings were nicely done. The public areas were redone or being redone. Pool & gym looked good. And the breakfast room was very nice. With a decent selection of food.
Don't allow the area & location to throw you, it's safe. And the price point cannot be beat.