Here we go. I checked in and my room was upstairs(no Elevator) way in the back. My key did not work so luggage I and went all the back down to the desk the lady was rude when i told her my key did not work she punched the key machine 3 times hard and tossed the key to me and said NOW THAT KEY WILL WORK! so back upstairs I go with my luggage I enter my Smoking room to find out that I have no ashtray, So back down I go to the front desk I told the lady she freaked out and start slamming cupboards looking for an ashtray I said never mind I'll wait till the maids show up in the AM, so I go back to my room and find used soap,wash cloth and shampoo in the shower from the previous guest(YUCK). The telephone did not work for my whole stay ( one week) they said it was hit by lighting it hasn't lightninged since last fall5 months ago? I put a pizza box at the trash can near vending on Tuesday it is still there today Saturday.(5Days) My room and the whole building has a musty smell. The trash in the breakfast room is not dumped daily so it smells of spoiled milk. AND DURING MY ENTIRE STAY THEY DID NOT FLY THE AMERICAN FLAG ONE TIME OUTSIDE ON THE FLAG POLE WHEN I ASKED THE GIRLE AT THE FRONT DESK WHY? SHE SAID I DON'T KNOW ? WE'RE INDIAN OWNED. UN REAL!!!!!!!!!

I refused to pay my bill.
After a very emotional day, at my mother's funeral and dinner afterward, I returned to our room at 12:30 AM, and decided to wash up before bed. I was running the water in the sink, and my feet started getting wet. To my dismay, when I looked under the sink, the water was running out of the pipes, onto the floor, and subsequently all over my feet ! I walked to the front desk to inquire if there were any towels available to "sop up" the mess. I couldn't CALL the front desk, since from the moment we arrived there was no phone service. The desk clerk did give me some extra bathmats and I spent the next 20 minutes on my knees in the bathroom cleaning up the mess. I must admit, he did offer to change our rooms, but at well after midnight, it was not a task I chose to do. After my day, all I wanted to do was go to sleep.Looking closely under the sink, while I was cleaning the mess, I could see there had been a haphazard attempt to repair the pipe in the past. There was caulk all over the fittings & pipes.. Since I do know a bit about plumbing, it was plain to see the pipe leading out of the drain didn't fit at all, it was too small. The compression fitting where the pipe went into the wall was also not the right size, and that was where the water was pouring out.
The next morning I attempted to call my brother, who had also stayed in the hotel. Still no phone service.
Upon comparing notes over breakfast at a restaurant, since there was no food left at the complimentary breakfast, I my brother told me they had to change rooms 3 times the previous day, and make several trips to the desk to try and get an electronic key that worked. We had also made 3 trips with OUR electronic key, before the nice clerk (a lady, on the day shift) got one that would work. The funny thing is after reading one of the reviews, the room he was in had the same crooked faucet issue, plus it was not bolted down, and they had to steady it with one hand while turning it on with the other !
The "high speed internet" was non existent. I tried to hook up about 15 times to no avail.
I certainly hope corporate will address these issues with the franchisee. The clerk did tell me she would give the complaint form to "management, when they come in on Monday" I will be mailing a copy of this complaint to the hotel as well. I do not expect to be billed for my nights stay....wishful thinking I suppose ...

We'd been driving all day and checked in a couple hours prior to the business engagement that brought us to the area. If were weren't so tired from driving and were going to be around any longer than sleeping and working, we would have asked to have our room changed, but we chose to leave well enough alone, as we guessed any substitution would probably be pretty much the same, based on our complaints with our room.

That said... upon first glance, the room seemed alright-updated furnishings, newer carpeting (but like I always notice, not so new that the chemicals from it are still being released, causing our eyes to itch and make us sneeze for the next couple days), etc.

When I went to the bathroom I noticed there was something splattered on the door and door frame. I'm going to assume it was coffee. A trick a friend of mine once told me was when you don't have time to clean your house before company, just clean the spots they will see-like where they will look when they're sitting on the toilet. The housecleaning staff would do well to follow that advice. I saw a piece of plastic or rubber on the floor beaneath the sink, as well as a spider in a web (a little daddy longlegs-type so I wasn't too bothered by it, albeit a little turned off, after seeing the splatters and the other trash on the floor). When I went to wash my hands afterward, I noticed that the water faucet wasn't positioned in the hole of the countertop correctly. It was crooked, and the hole was half exposed. I tried to position the faucet correctly so it wasn't facing the side of the sink but had no luck. I mentioned it to my husband, but as I said, there was little time before having to leave for work and moving all of our stuff wasn't an option.

When I went into the room to lay my purse and laptop bag on the bed, there was a big whitish spot on the bedspread. I did NOT touch it to see if it was a stain or if something had squirted on the bedspread and had not been washed off. We immediately took the bedspread off the bed. The rest of the bedding seemed fine, although the next morning, my husband found a hair in the sheets that was way longer than either of ours. (That could probably have come from anywhere, so I'll give the benefit of the doubt on that one.)

When I went to plug in my phone charger by the bed, the plug adapter thing that sticks out from the outlet was covered in that thick, kinda greasy dust, which was pretty gross. Also, the night stand by the bed looked like someone had put a greasy pizza box on it, then no one ever wiped it off.

The heater always seemed too hot no matter what the temperature was set at (anywhere from 65-72) so we turned it off and only turned it on to take the chill off when we got up in the morning.

The bed was comfortable, and it's always nice to find a mini fridge and a microwave in the room. I'm not sure how the service is because we just checked in, left for work, came back, slept, showered, and left. I'm sure if we had asked, they would have offered another room, but I'm not sure the room would have been much better.

It's by far not the worst place I've ever stayed, but I wouldn't put it on my list of places to stay if I find myself back in the area. It was fine for a place to sleep and shower, but come to think of it, the shower rod looked like it was about to fall out of the wall and the shower had a funky smell.

I have been "living" here for the past 5 months on an almost daily basis. I must tell you that the people who work here are very nice and always helpful with what ever your needs are...especially Steve, Chris, Rene and smoking Grandma at the breakfast area in the morning. Sorry I don't know the names of the rest of the people who work here, but all of them are just GREAT. When things go not so right, they correct it right away...that's all it matters. They make sure you are safe and comfortable.

-Love your service.