Stuck here for two long nights after freak halloween snowstorm took out our heat and electric...only place with rooms and that quickly becomes obvious. Austere is being kind...minimalist is another...Spartan even. No bells...and no hot water! Smelled like chlorox. Free breakfast in a windowlesss interior room was depressing. The third nite we opted to go home and build a fire.
If you ever have a choice...go with the alternative.

The staff is quite friendly and helpful. That makes up a lot for the rest. BUT... there is 2 flight of stairs you have to pass w/your luggage before reahcing the elevator -why can't they have a ramp? And the elevator, oh boy, sometimes you're not sure if the thing will make it or not, or if you'll end up trapped inside. In my case I was on the 7th floor, so just imagine, I had to use it. Now, the rooms. At least in my case, the door had a 2-3 inches space between its botto9m and the floor, so in came all the noise from people talking outside, and the smell of cigarrettes. Any time. The breakfast place looks pretty hostile, like some kind of shelter food place... mold in the bathroom, old yellowish towels...In general, what I think is that they must renovate this place so it doesn't look like a B cops kind of movie. Nothing happened, but you just don't feel safe. What comes through the eyes has a heavy weight on your overal perception. Again, they're nice people, but, next time I prefer to stay at a more expensive place and feel more comfortable.

My project manager who is working in Wilton, CT, called me this morning to report bed bugs. He complained to the front desk with the bed bug he caught and all they did was move him to another room and bagged the bug. During his stay since Oct 12, he has been locked out of his room several times due to maintenance wiping out the electronic entry and several times had no internet connection to send daily reports.

O where to begin. first when we checked in we noticed the pool was empty. This was very unfortunate due to the fact we where looking foward to that. I feel they should post something on the website if the pool is out of order, or at least tell you when you reserve the room! To much to ask I guess! Next we noticed a microwave just sitting on the floor, not pluged in just sitting there. Really???? The fridge didnt work, and there was no vending on our floor even though there where signs that lead you to a empy area, Really?? No one seemed to concerned of what we had found. We reported everything and went out several times, still no one addressed the issues. The tub was dirty and had hair's in it. Alot of these things could have been taken care of with just a little pride in your work. I guess that's just something that is missing at this hotel. And last when you sit on the bed and the other side raises a good 6-8 inches off, its time to replace. We had planned on three nights, but checked out after the first. Never again!!!!