My husband and I were arriving early into CT from Philadelphia,PA for a viewing of a show. I have a disability where I can't sit in cars or locations for hours and hours in a row due to arthritis in my hips and other joins. My husband called the hotel ahead of time to see if we would be able to check in 3 hours earlier (Check in is at 3pm NOT at 12PM, which some sites stated). The CSR stated that she was sure she could find us something and to come on up. The reassurance was real enough to schedule my day and needs around this woman's "possible promise". On arrival, she gave us the only available room available at same cost with AAA discount. When we got to the room, first check was for the dreaded "bed bug' phenomenon going around. The mattress are plastic covered, and bed bug proofed. We checked ever corner, drawer, nook and cranny and the place was clean of bugs.
First issue was that the remote did't work. Second issue was that I wanted to make a cup of tea, but the turning plate in the microwave was stolen and we had only two towels. I was starting to get mad. But why? Just ask.
I wen to the front desk and informed her of what was missing, I also let her know that this day was special for me, that due to my disability, this meant so much to me, b/c I haven't been able to keep appointment's, concerts already paid for, paid trips to Poland, lonely days of watching the New Year ball drop alone. She leapt up and had everything I needed and MORE for me done in a matter of 2 minutes. She was smiling and cooperative as were the gentlemen in the evening.
I've read bad ratings b/c there was no dry cleaning services, the beds were hard, they saw drunk people, etc. Well, no drunks here, just an awesome taco bell in 50 meter walking distance as well as a Wallgreens across the way. This a a hotel that allows the lower middle class to middle class to enjoy an expensive city without breaking he bank. I'm on welfare for my condition and he is just scraping bay. This hotel allows us to sleep soundly without creepy crawlies, have great cable, someplace to walk safely Nice beds, nice pillows, great cable variety, basic roomyness. I enjoyed my time here.
Room Tip: Let them know if you want smoking or non smoking. If it smells like someone was smokeing the room p...
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