My husband and I stayed on our way to Florida, the location is not too far off the course, but the neighborhood leaves a lot to be desired. The staff were polite, kind of, but I felt that there was a big language barrier because they are mostly Indian. The room was clean, and nicely furnished, but unfortunately I left a pair of shoes behind by mistake, and it was a month of probably 15 calls to get them sent, there again a language barrier. But they did come eventually but was charged 81.00! after being told it wouldn't be over 20--after another 4-5 calls, which they didn't return, I did get my credit card to credit me 61.00. Was it a horrible experience? No, but I will not return. But having said that I do love Hampton Inns.

When I checked in, the clerk did so using only my name and not reservation number (which I had made online and had with me.) He checked me in as a different person with the same name but with a different reservation number and for only 1 night instead of two. I did not realize this until the bill arrived the next morning.

At the front desk trying to correct this error, despite spelling out my correct address, it was entered incorrectly. I was billed for the two nights separately. Moreover, in reviewing my Credit Card statement, I was overcharged by $5.71 for the first night. I'm guessing that the AAA discount was not applied. I can't confirm this as I did not receive a corrected itemized bill (even though I requested one.)

Used the complementary shuttle to the railroad station for a day trip to New York City. Shuttle driver was friendly. However, hours of operation (last pickup time) was not clearly indicated on the sign in the lobby. Was instructed to call ahead to the hotel with my arrival time and driver would meet us at the station. I did so about an hour and a half before my scheduled arrival. When we arrived, there was no shuttle. A call to the hotel revealed that the receptionist forgot to ask the shuttle driver to pick us up. The driver did apologize upon his arrival.

That evening, the TV did not work properly - most channels were fuzzy. It was fine the night before and the next morning.

After breakfast, we returned to our room to pack up and check out - only to find that both of they keys had been deactivated resulting in a trek back to the lobby to fix this issue.

Finally, the email requesting a customer satisfaction survey was directed to "Donald Lequire" - which is not even close to my real name, or the name of the person who was on the errant receipt.

Free Wifi, Free Hot Breakfast, Free Car Parking, Very clean and spacious family room and an excellent restaurant....what more could you ask for? Would recommend this hotel for anyone staying in the area. We had two children aged 11 and 8 and our double queen room was plenty big enough. We stayed one night on Dec 17th and moved on to Manhattan where we paid 4 x the price and got none of the above.

This Hampton Inn was very conveniently located. A five-minute drive took me downtown. The parking garage was very convenient. The room was bigger than standard Hampton Inn accommodations. I stayed in a king, which seemed twice as large as typical rooms in the chain. There were also little touches throughout the hotel that made it look like a New England inn more than a stock chain hotel.