planned our stay, got there and they told us all they had was smoking rooms, i was to have a non-smoking room(my 5 year has breathing problems), they told us they were all booked up none left. Mind you there was 2 cars in the parking lot and 1 was mine. So i went with my family to the room i thought boy it can't be that bad, entering the building it smelled like pot took us 5 min. to get the door opened and my son started coughing and weezing, there was a hole in the wall and just GROSS, i told my kids not to touch anything, we were leaving, my husband went and told them to give our money back and than they decided to try and show us a non-smoking room, they just had someone cancel, it didn't take us long to get the HE__ out of there even if i had to drive 5 hours home!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 May 2012
Hello,
As per the information we had from the front desk, they offered the newly rennovated and furnished NON-SMOKING ROOMS to you which is in the front of the Reception Desk and Facing Queen Street.
As I understand that you folks have refused to rent the room since it was off the Queen Street.
We apologise that you had to stay in smoking room and did not like the rooms. We did refunded the full amount. Also rest assure, We are planning to rennovate some of the rooms in second building and will keep them as NON SMOKING ROOMS for serving valuable guests like you.
Again sorry for the inconvenience that caused to you and your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC