Because it is a dump. I usually use Trip Advisor to review places and post reviews on Yelp (see The Avenue hostel in SLC). Here I'm gonna do both because they advertise as a "recommended hotel on Trip Advisor" and they shouldn't be. Honestly, I'm really not the picky person and this place is that bad.
The place in general is dirty. Sure it is under renovation but if you are staying on the 2nd floor, you won't use the elevator because stairs are quicker and these stairs next to the front desk smell musty and haven't been cleaned in months. Trust me, it wasn't renovation dirty.
Room 205: Our 1st room (205) smelled like smoke(all rooms are non-smoking), the phone didn't work, shower dripped, cracked floor tiles, and quasi exposed carpet tack strips that one of us accidentally stepped on as we moved rooms.
Room 213: Room #2, the heater blows straight on the bed and when it has reached it's temp, cool air blows on you. The fan in the shower didn't work and the steam sets off the fire alarm. I ironed a shirt and I typically don't look at the bottom (why should I have to?) and black junk got on a dress shirt and ruined it. The sink in the tub thankfully drained but not the counter sink. The advertised wifi? Forget about it. My 3mo old HP couldn't get it.
Our experience with management: Overall the people working their were good, helped w/ a bottle opener for a beer, changed our rooms, apologetic with the iron, gave me the regular manager/owner's name. The last guy though when we checked out (we dealt with three different people) didn't say thanks or inquire on our stay or acknowledge our issues (I be he spoke with the earlier guy).
When we told the guy behind the desk about the smoke in the first room, he said thanks and said they they would charge back the previous tenant. Come on. Wouldn't the maid have smelled it when it was made up and now you charge back someone based on what another guest says? That's wrong.
Tushar, the overall manager/maybe owner, only offered a 15% refund on a $80 stay. Give me a break. My shirt was more then that and if we had plans to stay another night, we would've went to a different hotel. He also said if the heater was giving us issues, we should've asked for a 3rd room change, please note this would've been the middle of the night. Really? Three rooms for a 1 night stay?
Seriously, I can understand if things are under renovation. But then don't put guests up in crap rooms and keep the rest of the place clean. My uncle also booked a night here (we were in town for a wedding) and changed rooms his first night. His booking the place first and my wanting to see him(it had been a couple of years) is the only reason I didn't do any research on the place.
My mistake and lesson learned.
- Econo Lodge Old Saybrook
- Old Saybrook Econo Lodge
