I stayed at the Courtyard Marriott in Norwalk,CT. for one night. Checked in on Fri. Jan. 13th. Fri. the 13th it was. After a long ride from Boston, we checked in for a local Irish step Feis.I went up to what I thought was our room, only to walk in to find someone else was checked into the room. I was horrified. I tried to call the front desk from the hall phone 10 rings no answer. So I lugged all out luggage back to the desk. The desk reply was oh..I was assigned a new room it was late so we went to bistro for dinner,the women behind the counter didnt understand english,the front desk clerk had to take the order.After an hr. plus the meal was complete. the drink we ordered took 45 min. to make and was terrible. the front desk took it off the bill and made a complimentary dessert for our patients, only to be served with a big hair in it..I have worked for Westin hotels in the past. This type of service is just unacceptable..
- Courtyard Norwalk
- Marriott Norwalk
- Courtyard Norwalk Ct
- Norwalk Marriott
- Norwalk Courtyard
