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Homestead Studio Suites Norwalk Stamford – reviews, photos

2.0 of 5
400 Main Avenue, Norwalk, CT 06851
Hotel amenities
Homestead Studio Suites Norwalk Stamford
Homestead Studio Suites Norwalk Stamford
Homestead Studio Suites Norwalk Stamford
Homestead Studio Suites Norwalk Stamford
Homestead Studio Suites Norwalk Stamford
Homestead Studio Suites Norwalk Stamford
Ranked #4 of 14 hotels in Norwalk
4.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    12
    4
    4
    2
    6
Date Rating
Philadelphia, Pennsylvania
1 review
“Great place to stay”
5 of 5 stars Reviewed 28 January 2012

We stayed at this hotel Jan. 24th - 26th, 2012. It was a family event and we had 5 rooms. The staff was very friendly, and the rooms were very clean and comfortable. The price was very reasonable. I don't understand the other negative reviews. There were absolutely no bugs, it was clean, and the people were very nice. Our experience was excellent and we would definitely stay there again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask booth4 about Homestead Studio Suites Norwalk Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property Manager, Manager at Homestead Studio Suites Norwalk Stamford, responded to this review
16 April 2012
Thank you so very much for your glowing review of Homestead Norwalk - Stamford. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland, New York
2 reviews
1 helpful vote 1 helpful vote
“Service and cleanliness sure arent what you'll find at this hotel!!!”
1 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I stayed at this hotel becuase it was close to Norwalk imax threatre and Maritime Aquarium. First room I was checked into was a smoking room and it was disgusting stains and burn holes throughout. Adjoining door was cracked in half and needs to be replaced, bed linen was stained...I asked housekeeping if I could have new blankets she said to call the front desk, the front desk person decided to just move us to another room instead. That room was not much better. We decided to stay due to our trip just being one night. In the morning at around 7:30 am we heard people talking loud and cursing one was saying something about how she didnt need this job and how she was going to complain about her pto time to managment. Just a horrible experience avoid this hotel at all costs. This hotel needs some major cleaning and service training.

Room Tip: Avoid smoking rooms at all costs. They do not use the cleaning fee to clean rooms that's forsur...
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hotel888 about Homestead Studio Suites Norwalk Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property Manager, Manager at Homestead Studio Suites Norwalk Stamford, responded to this review
16 April 2012
I recently received a copy of your review of the Homestead Norwalk - Stamford. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling. Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Norwalk, Connecticut
1 review
“Aweful... Don't stay here!”
1 of 5 stars Reviewed 15 January 2012

I signed a two month contract as an out of town employee starting a new job... the first night anything that could go wrong did! From drunk and obnoxious guests, to the dingy lounge type smell throughout the hotel was awful! The room has decent size, but if you can get past the pets, noise, smell and cleanliness... you might enjoy your stay.

Room Tip: Don't stay here... there are other hotels down the street.
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mark D about Homestead Studio Suites Norwalk Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Property Manager, Manager at Homestead Studio Suites Norwalk Stamford, responded to this review
16 April 2012
Thank you for taking the time to review your recent stay at Homestead Norwalk - Stamford. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Loveland, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Run Away”
1 of 5 stars Reviewed 12 December 2011 via mobile

What a horrible experience. No restaurant, no internet service, so service period. A huge disappointment.

  • Stayed December 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RoadWarrior817 about Homestead Studio Suites Norwalk Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastern US
Senior Contributor
30 reviews 30 reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“Good?”
3 of 5 stars Reviewed 18 November 2011

I had a chance to stay at the Homestead, in Norwalk.
Yes I said, Norwalk.

Stamford is about 20-30 mins away.

I hate, when they use a cities name and not be, about 5 to 10 mins away.

Now for the hotel review.

Great location off the parkway (Rte 15). You do have to look closely at the hidden drive or at the top of the hill (rocky high ground) where the hotel rests.

Check-in was good. The trip to the room was not so much. The halls smelled of smoke, on a non-smoking floor. I dreaded what the room was going to smell like. But to my surprise the room was clean and fresh as a daisy.

I got a nicely appointed room with a pull out sofa, King size bed, nice location for the Fridge, stove and microwave. Bath area a little cramped with an ample sized closet. Wi-fi costs extra (Grrr), but there is a decent amount of living space with a coffee table and work desk.

So, I got a got some sleep and headed out early. Such a short stay, so the rest of the amenities were left un-used.

They were having a great weekend sale for most rooms, too.

Good deal, depending on how you want to feel about, your room size and location choices.

Would stay again, if it was really closer to Stamford.

Room Tip: King Suite (most expensive) Queen or Dbls (best value)
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MrBry about Homestead Studio Suites Norwalk Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Homestead Studio Suites Norwalk Stamford

  • Homestead Suites Norwalk
  • Homestead Norwalk
  • Norwalk Homestead
  • Norwalk Homestead Suites
  • Extended Stay America Norwalk
Address: 400 Main Avenue, Norwalk, CT 06851
Price range (per night):* INR5,669 - 8,726

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