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Hilton Garden Inn Norwalk – reviews, photos

3.0 of 5
560 Main Avenue, Norwalk, CT 06851
Hotel amenities
Hilton Garden Inn Norwalk
Hilton Garden Inn Norwalk
Hilton Garden Inn Norwalk
Hilton Garden Inn Norwalk
Hilton Garden Inn Norwalk
Hilton Garden Inn Norwalk
Ranked #1 of 14 hotels in Norwalk
4.5 of 5 stars 106 Reviews
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106 reviews from our community

    Trip type
Traveller rating
    55
    42
    4
    4
    1
Date Rating
Schenectady, New York
Senior Contributor
27 reviews 27 reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“good enough”
4 of 5 stars Reviewed 22 December 2011

Spent 2 nights while in this area on business. Nice, relatively new hotel. Staff is exceptionally friendly. Room was clean, nicely decorated, quiet and, for the most part, comfortable. My main issue with the room is the HVAC, it was too warm or too cool and there didn't seem to be a happy medium despite waal mounted temperature control. I find this to be a common theme in most hotels. Beds are OK comfort wise, I don't think the faux sleep number system adds to the comfort...I would as soon have a pillowtop bed. I like the option of wired or wireless internet, it might be me but I think wired is more secure. Unfortunately I did find it to be a little on the slow side. One last issue is with getting in and out of the parking lot, the hotel is located on a busy road and CT drivers are not the most accommodating...I think it's a law that they have to beep their horns every 30 seconds or more. I know I've given my rating a 4, but it's more like a 3 1/2. However, I will most likely stay again when in the Norwalk area for work.

Room Tip: I had a front facing room and heard no noise from the outside, so I would think any room is OK
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SirVayR about Hilton Garden Inn Norwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012
I sure am happy to hear that you would stay here again! If there is something that we can do to make the bed more comfortable for you, please let us know in advance and we will do our utmost to ensure your satisfaction. We can set the bed on soft or firm for you, prior to your arrival so that it is at the right setting when you get here.

I appreciate your comments very much and truly do look forward to seeing you again soon!

John
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Sydney, Australia
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Like Coming Home...”
5 of 5 stars Reviewed 13 December 2011

Absolutely love this place. Stay about 1 week in 6 when I am in CT on business.

The hotel is above all clean, comfortable, and friendly. Rooms are a good size, the desks are great and beds very comfortable. Breakfast is great, fresh waffles, omelettes, etc. There is a small exercise room with bike, treadmill, etc. anything you might need and an indoor pool.

Free Wifi, a bar and a restaurant make this place about as convenient as anyone could need.

Cant recommend this place highly enough!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RLMUK about Hilton Garden Inn Norwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012
So happy to hear that we are your HOME AWAY FROM HOME!!!!!!!!!!! My team is committed to making sure that every one of our guests feel the same way and I am so glad to hear that we are successful!

Thanks for taking the time out to write a review, it is very much appreciated!

John
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Maine
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Convenient, nice, but double beds?”
3 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

I'll admit that I would rate this hotel higher if they had queen sized beds instead of double beds in the rooms with two beds. We needed a room that would hold us and our teenaged daughter, but sleeping in a double bed, instead of a queen or king, is not something I really enjoy. We went ahead with it, because other relatives had already booked here, and we wanted to be with them. The public areas were excellent for our needs before and after the event. We hung out by the fire and chatted, and enjoyed some of the complimentary cookies and tea/coffee in the evening, and gathered there again in the morning. Staff were helpful and polite. Corridors, and the room, were exceptionally quiet. Maid could have done a better job cleaning the tub/shower area from previous guest. I would stay here again if it were just my husband and I, and then we could get a room with a king-sized bed.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask heddlemaid about Hilton Garden Inn Norwalk
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GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012
Thank you for your review here on trip advisor! I appreciate your comments regarding our beds and want you to know that a double bed is fairly typical in most hotels. That being said, we do offer King size rooms with sofa beds and larger corner rooms that easily accommodate a roll away (double) bed. The next time you are traveling, be sure to let us know the make up of the guests in your room, I would have made certain you were more comfortable in a different room type!

Thanks for letting us know how you enjoyed our service and I hope we see you again soon!

John
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Puget Sound, Washington
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Great hotel for short business stay”
4 of 5 stars Reviewed 13 December 2011

I was initially unsure about this hotel but they proved me wrong. Norwalk is not a prime vacation spot, but this is a good location for business especially in the Merritt 7 area.
Pros:
First, I must say that the staff was super friendly and helpful about everything.
Clean rooms
Free internet
Cozy fireplace in the lobby which helped on a cold day
Free area shuttle
Cons:
Found it hard to regulate the room temperature. I like the room around 74 or 75 degrees, but it stayed around 71-73.
I could hear the shower from the ajoining room
Fitness center is small, 2 treadmills, 2 elipiticals, and free weights

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Divatraveler19 for Norwalk
Ask Divatraveler19 about Hilton Garden Inn Norwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
9 January 2012
Thank you for your note! I am happy to hear that you found our staff to be so friendly and accommodating. Norwalk is a wonderful town for business or pleasure. Although we are located in the busniess district, we offer complimentary shuttle service to South Norwalk, home to one of New England's greatest aquariums! South Norwalk is home to numerous restaurants, shops, a children's museum, harbor cruises and more. The next time you are in the area, please be sure to take advantage of all we have to offer!

Hope to see you again soon!

John
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1 review
1 helpful vote 1 helpful vote
“Kate Lynn. sales coordinator at this hotel was top notch to work with....absolutely THE BEST!!!!!”
5 of 5 stars Reviewed 11 December 2011 via mobile
1
person found this review helpful

We worked with Kate Lynn while planning a large family event. She provided the highest level of service one could expect and even went beyond. We had a lot of details to plan but she made the hotel arrangements easy for us and our guest. Guests were impressed with the level of service. Thank you !!!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bevres about Hilton Garden Inn Norwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerJohn, General Manager at Hilton Garden Inn Norwalk, responded to this review
16 December 2011
You are more than WELCOME! I am glad to hear you had a great time here and that Katelyn was able to take care of all of your details! We pride ourselves on our service and I am thrilled to hear that Katelyn came through for you!

Thanks for your kind words!

John
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Additional Information about Hilton Garden Inn Norwalk

  • Norwalk Hilton Garden Inn
  • Hilton Norwalk
  • Norwalk Hilton
Address: 560 Main Avenue, Norwalk, CT 06851
Price range (per night):* INR8,559 - 15,229

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