We just returned from a special family event and had two rooms here. The staff went out of their way to make sure we had a pleasant experience. Dawn at the front desk could not have been more accomodating; she got us rooms near other on a quiet hall and booked us onto the complimentary van into New Haven. The van driver, Danny, went out of his way to get us as close to our destination as possible.
The rooms were clean and comfortable, but it was the staff who made our stay so enjoyable.

We tried to go to sleep at 1130, but to no avail. A wedding party was in the hallway screaming, slamming the doors, and children running up and down the hallway. We complained to the front desk multilple times, but he was not able or not interested in helping with the problem. This continued unti 230 am when we asked to move to another room. As we were moving we noticed a gaggle of drunk rotund partiers falling out of the elevator. These "patrons" broke the elevator. They were stuck in the outdated elevator because either they cannot read or ignored the well posted warnings in the elevator stating the maximum weight the elevator could handle. Needless to say, they just added to the noise in our part of the hotel. When I called the next day to complain, the "supervisor" of the front desk informed me they cannot and will not do anything about loud and noisy guests as they are entitled to be loud. All the Holiday Inn is responsible for is to supply a clean place of their customers to sleep. It is not the hotel's problem if their customers cannot sleep. If you want to get some sleep I suggest making a reservation at one of the two hotels in nearby Wallingford. If you want to be subjected to illiterate, inconsiderate, rude, and belligerent clientelle I suggest you stay here in North Haven.

Boooo - service was average at best. Gotta love walking in and being informed that you were automatically booked into a smoking room - really? Well, after many clicks on the computer, lady at front desk was able to 'find' a non smoking room for me... Phew... hotel is freaking EMPTY - you kidding?

Gets better, she 'found' a room on the 2nd floor, did anyone ever tell you there's an active train track behind the hotel? Freight trains once an hour - just in case anyone actually needs to sleep.

Oh yeah, back to the smoking issue, if the room is non-smoking, hallways sure are, or were at some point. Smells like smoking.

Chair in the room was broken, TV was partially disconnected.

This is a Holiday Inn, Really? More like Super-8!

Pool and gym did look nice BTW - at least that!

I have been running meetings in Hotels all over the Northeast for almost 20 years. What matters the most is having a hotel staff that will work hard to make sure your event is a success. The North Haven Holiday Inn has always made sure this was the case. I give special thanks to Corrine in the sales office for working so hard to always accommodate us with scheduling and coordinating our events. She is a pleasure to work with! And on the day of the event, our "go-to-guy" Peter has been priceless! He has been there for us regardless of the circumstances and always wears many hats to make sure the events go off without a hitch! Thanks so much to the entire Staff at the North Haven Holiday Inn for all their hard work!
I give 5 stars for the staff, the property and location!
Thanks!
Joseph