We've stayed here before when visiting our daughter in college, and found it to be comfortable and good value. This time, though, we ran into what may be a seriously flawed room-assignment and check-in process for heavily-booked periods. We booked a non-smoking king-bed room and confirmed at check-in that this is what we had. When we got to the room, though, we found it was a wheelchair-accessible room. A wonderful thing if you need it, not so good if you don't. My wife wanted to take a bath (there's wasn't one; shower only), and hang up her dress (couldn't do it; the rail was too low). So: First problem: Why weren't we told about this when we checked in, instead of learning about it after we'd gone to the room and started unpacking? Second problem: After calling the front desk and being put on hold for at least fifteen minutes, we were told there was nothing they could do; all the rooms were filled. I explained that I'd booked, and paid for, the room a full month earlier and didn't understand how I could be assigned a wheelchair-accessible room. The woman said it doesn't matter how far in advance I booked; the rooms are assigned on the day of arrival. Are you saying all other rooms are taken, I asked, even though we checked in at 5pm? Yes, she said; end of story. Well, we took our case to the manager and, sure enough, an empty room was found. Apparently, you just have to be a squeaky wheel to get any consideration in this place. One other thing for first-time visitors: the hotel isn't easy to find. There is no entrance to it from the street in the address. You have to go a block north, to Bayonet Street, just west of Colman Street. And when you get to the long driveway that leads to the hotel, it looks like it belongs to the Red Carpet Inn next door. You can't see the Holiday Inn at all, nor (at the moment) can you see a sign. (The hotel is undergoing renovation, and the sign at the driveway was taken down.)

Stayed at this Holiday Inn with my daughter before dropping her at college. We came in around 10:00 pm and left around 8:30 am. Staff we saw were accommodating and pleasant. Room was clean, but very tired: cracked tiles in bathroom, worn carpets and peeling wallpaper. Beds were comfortable and perfectly adequate for what we needed. Parking lot was well lit and car was safe. Probably would not stay here again, but price and location were right.

Was looking forward to a nice weekend near the shore but could not even relax with a hot shower! Water would fluctuate to warm and cold at first then progress to cool water only. We attempted to complain to the front desk but there was no one in sight. Instead there was a sign stating that staff were on a break (at Saturday 6pm)! That night we complained and were told to try again the next morning (our check out time) and were not given a new room. The next morning, the same thing happened and all that they could say was that it was because so many people were showering at once. I don't buy that and have never had that problem at any other hotels.
As a side note, the beds here are too firm and the pillows are too thin and are only half the width of a normal sized pillow all which makes for an uncomfortable nights sleep!

My wife and I decided on an overnight to celebrate our anniversary. We chose the Holiday Inn because of it's location and several previous reviews. We were pleasantly surprised at just how nicely the hotel was laid out. The king room was spacious with an ample bath with space enough to move around comfortably. I especially liked the fact that the climate control was an actual thermostat placed in the room. The a/c unit made just the right amount of noise while keeping the room at a comfortable temp. While we didn't try the hotel restaurant, there is an Ouback Steakhouse conveniently in the parking lot. The only downside I can find is the pillows were on the small side and there was no continental breakfast. The staff was friendly and location is just 2 hrs from NYC. Close to attractions like Mystic, the Naval museum in Groton and three casinos. Lots of shopping including outlet malls just minutes away.