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Mystic River Hotel – reviews, photos

2.5 of 5
9 Whitehall Avenue, I-95 Exit 90, Mystic, CT 06355-1966 (Formerly Ramada Mystic)
Hotel amenities
Mystic River Hotel
Mystic River Hotel
Mystic River Hotel
Mystic River Hotel
Mystic River Hotel
Mystic River Hotel
Ranked #12 of 12 hotels in Mystic
2.0 of 5 stars 87 Reviews
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87 reviews from our community

What travellers say about this hotel
  • Continental breakfast(8)
  • HOT WATER(3)
  • Indoor pool(3)
Traveller rating
    5
    18
    17
    17
    30
Only show reviews for Family (35) | Couples (16) | Business (2)
Date Rating
Boston, Massachusetts
1 review
“Not as Bad as People Think”
3 of 5 stars Reviewed 3 January 2012

I just stayed here this weekend and was somewhat afraid to stay her due to all the negative reviews. Granted, it is definitely no 4 star hotel--but it is not a dump as some people review it to be (at least the room we stayed at wasn't a dump). The room was clean and there were towels and the AC worked. I did not find the TV remote which was probably the only room complaint I have. My only other complaint is there were a bunch of annoyingly loud inebriated group of teenagers playing football in the hallway at 2am in the morning and were exceptionally loud. I tried to find a number for the front desk and no one was there--it would've been nice if someone actually came out and enforced the rules to shut them up but no one came--I had to blast the AC up to drown out the incessant noise in the hallway. Other than that, the room was fine, check-in and check-out was a breeze and it isn't a dump--overall it was tolerable for a one night stay.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey City, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Dirty, Smells like smoke”
1 of 5 stars Reviewed 4 September 2011

Nice front desk clerk but that is it - The halls and rooms are dirty - they ask you to sign a "won't smoke in the room or pay $250- to clean" card - It smells like smoke

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask odonnellwj about Mystic River Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“A dump- New ownership has a LONG way to go to improve it”
1 of 5 stars Reviewed 20 August 2011
2
people found this review helpful

One of the dumpiest places I had ever seen. Filthy and run-down, with a poorly-informed staff. I would not stay there again. Some selected specifics:
Our non-smoking floor in a non-smoking hotel reeked strongly of cigarette smoke. Most fire doors at the end of corridors were propped open. Isn't that a safety hazard? Our room had two towels for the four of us (2 adults, 2 kids). We asked for two more, but had to wait because the towels were "in the dryer". There was sand on the carpet that should have been vacuumed before we arrived. Tiles were literally falling off the wall in the shower. Wallpaper was peeling off the walls. Our window had a screen, but many others had torn or missing screens. A continental breakfast was promised on our reservation, but the front desk clerk just said that they have no kitchen and cannot provide breakfast. [I'll take that problem up with Hotels.com.] There were no towels at the pool (which had frigid water), and once again we had to wait for the dryer to get towels, this time while listening to a story about the hotel's laundry troubles (blaming an insurance company for their lack of sufficient linens. I sure hope our sheets had been cleaned). The front desk admitted to being short on housekeeping staff, which explains the trash (albeit a small amount) under the bed and the sand on the carpet. On checkin, a person at the front desk told us to park at either Door B or Door C. In reality, Door C and Door E were the only ones that made sense. We parked at door B and then had to walk past C to get to our room. That in and of itself is minor, but taken with all of the other problems, this hotel is one to be avoided at all costs.

Room Tip: The best room would be a room in a different hotel.
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  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Pope_Elvis_The_First about Mystic River Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hotel in Disquise”
4 of 5 stars Reviewed 8 August 2011
1
person found this review helpful

Having seen staff come and go,the Ramada Mystic has given up its affiliation
with Wyndham Resorts and is going independant and changing its name to
Mystic River Inn.supposedly on July29,2011.
While new staff is coming+going,ownership supposedly still remains the same.
Only good thing right now is the new restaurant called SAVIN ROCK next door is
now opened since June2011 and the food+bar atmosphere are fantastic.
You will love the food,guaranteed.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fpotocnik about Mystic River Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malden, Massachusetts
1 review
5 helpful votes 5 helpful votes
“Hated it, would never stay again!”
1 of 5 stars Reviewed 30 July 2011
5
people found this review helpful

I have travel a lot in my days, but this was the worst hotel that I have ever stayed at by far. The tub was dirty, several spiders in my bed. room smelled, water faucet dripped all night, tub would not drain, left over food in the microwave from previous people (which means that they don't clean or check the room.) And the continental breakfast was disgusting, So many people complained while I was there and I would never, ever go back there again in my life. This place needs to be closed down immediately.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask pauladh63 about Mystic River Hotel
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Additional Information about Mystic River Hotel

9 Whitehall Avenue, I-95 Exit 90, Mystic, CT 06355-1966 (Formerly Ramada Mystic)
Price range (per night):* INR3,724 - 9,504

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