Staff was warm and welcoming. Rooms were typical Residence Inn rooms and were very clean. For this class of hotel, it was a very pleasant experience.

We booked our stay at this hotel using Marriott points, then checked Trip Advisor reviews on the way to the hotel. After reading them, we thought about cancelling our reservation, but couldn't because we just booked it and it was after 4:00. We had a plan - we'd check it out, but if it was tired, dated, old, and in poor maintenance as some reviewers suggested, we were ready to complain and ask to stay at Springhill Suites (another Marriott property next door).

When we arrived, the outside was very well landscaped and clean. We walked into a clean, bright, modern, nicely furnished lobby complete with a nice stone gas fireplace. We were greeted by Lisa at the front desk and she couldn't have been nicer. We thought - so good so far, maybe the room is awful. When we walked into our room (222), there was a wonderful, but very subtle hint of the smell of lili's. I love that smell. It was very subtle and not overpowering in the least. We turned on the lights and saw our home for the next few days - a beautiful one bedroom suite with full kitchen with granite countertops, practically brand new furniture and spotless throughout.

Trust me, we are VERY picky travelers and can usually find SOMETHING to complain about and we thoroughly enjoyed our stay. Now, if our son ends up going to Fairfield University next year (we were there to view the campus), we will have a nice, friendly place to look forward to staying at for 4 years.

From the physical condition of the facility to the attentiveness of the staff, there is nothing wrong with this hotel.

We have visited this location every year since they opened and as in my previous report i have to repeat that it is extremely tired and old , it is in desperate need of new carpets , new furniture and a general upgrade. it feels like a truck stop and has lost it's residence inn feeling..
On a positive note the manager dealt with our complaints in a very professional manner , and for that we thank him. we would also like to thank TK for making our stay worthwhile..

Dave and Jenni
Cape Town
South Africa.

We stayed for two nights to attend graduation at Yale. The young woman who greeted us, Lisa, was an absolute delight. When I needed directions she pulled out maps and gave me the best route, when we needed a recommendation for a restaurant, she along with another young lady had a sheet listing several places but told us which ones were the best in the area. Our room, 204, was nice and very clean with a comfortable bed. It did need new drapes in the sitting area or at least some repair. The hooks had apparently come loose and the drape was hanging from one side. Breakfast was excellent and the staff ready to help in any way. This is a very superior place to stay in the New Haven area. I heartily recommend this Residence Inn.