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SpringHill Suites Milford – reviews, photos

3.0 of 5
50 Rowe Ave, Milford, CT 06460
Hotel amenities
SpringHill Suites Milford
Ranked #3 of 13 hotels in Milford
4.0 of 5 stars 101 Reviews
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101 reviews from our community

What travellers say about this hotel
  • Breakfast room(3)
  • Front desk staff(3)
  • Always clean(3)
Traveller rating
    42
    34
    15
    6
    4
Only show reviews for Family (34) | Couples (19) | Business (21)
Date Rating
plasticman123
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Poor employee service”
3 of 5 stars Reviewed 19 January 2012

This is a nice and convenient hotel but the attitude of the staff is horrible! Everyone and I mean everyone I came in contact with either had a scowl on their face or had an outright attitude. No one even smiled, as if they all hated being here.
Breakfast ends at 9:00 am so I sauntered in at 8:45 to see everything had been picked over but, all I wanted was a yogurt and hot water for my tea. They had neither so I had to go to the front desk to ask for both and the front desk person said they`d get someone, again, not even a hint of a smile. When the person came to see what I wanted I felt as though I was bothering her. She brought me the yogurt and when I said thank you her reply was "aha". Not "you`re welcome" with a smile.
When I checked out the woman at the front desk took my key WITHOUT A WORD, NOT EVEN A "HOW WAS YOUR STAY", NOTHING, AS IF I WASN`T EVEN THERE!
Who ever owns this property needs to send it`s people to some sort of customer service training - or give out 5 hour energy or happy pills or something,

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen Management, General Manager at SpringHill Suites Milford, responded to this review
24 January 2012
Thank you for taking a few moments to share your experience with the leadership team at the hotel. As you can see from other reviews here this experience was not indicative of the level of service we strive to provide on a consistent basis. We will use these comments as a training tool to ensure we exceed our guests expectations on a regular basis. I am confident that should you have the opportunity to stay with us again you will experience the service you have come to expect from Marriott.

Sincerely,
Michael Hamilton, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco Bay Area
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“The Staff Makes This Place Great”
5 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

I travel for a living and this hotel brand is just fine for me. Nice-sized rooms, internet, comfortable beds, iron in the room, etc. No complaints at all about the physical environment. But, the staff at this particular SpringHill Suites is unusually helpful and flexible, and that makes the difference between good and terrific! One example: I had a very early morning start with a client and would have missed the usual breakfast (begins at 6:30), so the lovely woman running the breakfast room opened a couple of minutes early for me and a few others. It may not seem like much, but it made a huge difference in my day. The desk staff is also completely knowledgable about the area - restaurants, etc. I recommend the hotel highly.

Room Tip: I stayed on the first floor, which I usually avoid because of noise, but it was just fine. And, the...
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Good night's stay”
5 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

We're October Storm victims. Luckily we found a room here.

The staff was very friendly. The room was a nice sized mini-suite with one king bed and a large sofa-sleeper. The computer connection was great. The kitchenette equipment was very adequate. Bathroom was fine. Parking was adequate. The building seems relatively new. Location is very convenient. Many different types of restaurants are a short <1 mile drive away.

The only knocks I have against it was that the ceiling thickness allowed us to hear every footstep above us. And...you do hear Interstate 95 traffic a bit...but it's not overbearing.

Stay here...you'll enjoy it.

Room Tip: Maybe get your room on the "non-Interstate 95" side of the bldg. If you can't, the tra...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuck in MA
Top Contributor
84 reviews 84 reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
“Get a room facing away from I-95”
3 of 5 stars Reviewed 26 October 2011

Just a place to crash overnight on our way south. Read the reviews and worried about being up all night. NO problem for us as we were on the north side of the hotel.

Very crowded breakfast area when an entire girl's soccer team arrived hungry but the staff were up to the task and friendly. The pre-cooked eggs did look a bit suspicious.

A/C system was less than spectacular in our unit.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
“The best hotel due all our trip”
5 of 5 stars Reviewed 20 October 2011

Really excellent place. Large rooms, all clean, the room has some small kitchen, the bathroom is spacious. Very clean. The large hall at the entrance floor, swimming pool and jacuzzi. Laundry machine at the first floor, it very useful idea. Free parking. Hotel location is close to highway and close to city center, and close to seashore parks. The breakfast is good, and 24hour coffee , tea, lemon water available. The hotel staff are very cooperative and friendly. If I'll be next time in those area - my choice will be this hotel, the same I recommended to all.

Room Tip: take the room opposite from highway side - there are more quietly
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about SpringHill Suites Milford

  • Milford Springhill Suites
Address: 50 Rowe Ave, Milford, CT 06460
Price range (per night):* INR4,446 - 7,781

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