I stayed at the Inn at Middletown for four nights whilst visiting Connecticut from the UK. I am an experienced traveller, having stayed in hotels in many parts of the world. The room I was given looked out over the main entrance and had every facility that I required. In fact I could not find fault with any aspect of the hotel's service offering. What really made my stay was the personal service give by the staff including Bryan at front-of-house. This is where a hotel such as the Inn can score over the more anonymous hotel chains. I will certainly visit the Inn again when I next visit the area.

I stayed at the Inn few times during business trips, and always found the hotel very clean and inviting. The staff is nice, and the food is good. I never had any issues and will stay again at this hotel.

We stayed at the Inn for the celebration of Midnight on Main. From the beginning, we were disappointed. Valet service was to be included in the package we purchased...the valet offered to park our car on the street for us????? The package also included dinner/tax/tip.
Service was slow, the wait staff appeared uninformed about the details of the package, and the meal was only mediocre. The four course meal included dessert. Our waiter brought three desserts for 10 people to share! The billing became a nightmare of back and forths with the hotel and my credit card company. At one point we charged almost double the actual package price. I spent hours trying to resolve the issues. The hotel finally honored the package as it was promoted, but offered nothing for our trouble, not even an apology. We would not recommend this Inn.

I've stayed here about two dozen nights over the past year, and what is most disappointing about this hotel is the fact that they don't want to remember you. There is no frequent stayer discount, the Wesleyan University parental discount is ludicrously low, the gym is depressing, and the service can be plain arrogant. That said, it's the best hotel in town, and the closest to campus. If you need to be available to your college student son or daughter (as in, they might have an illness, and Wesleyan's capacity to deal with illness is little more than wave good-bye, as in "get out, because we don't know how to deal with you"), then you have to stay here, plain and simple. Be prepared for indifferent or patronizing service. Just like the school itself!