My husband stayed at this hotel for one night to attend a seminar. He was very pleased with the customer service and the room he received. At first the room he was given was not cleaned yet so they gave him a handicapped room right near the elevator as requested. It was fine. He called the front desk to request something that was missing from the bathroom and they brought it right up. He received a complimentary cocktail for being a Starwoods member which was also nice. The hotel has room service and the restaurant was good. I found him an online discount for AAA members and he also received a full breakfast coupon (and a $20.00 additional savings). He would stay here again.

Walked in my room, smelled like damp carpet and mildew.
After a long day at a soccer tournament, my teammates and I were looking forward to a quiet night resting for the next days games. Unfortunately we walked into the hotel during the Saints and Sinners halloween ball. The event seemed innocent enough at the start, 200+ middle aged couples having a costume party with a raffle to boot! We quickly realized that this was no ordinary halloween ball... the 200+ couples were part of a larger Swingers association. We returned to our rooms to listen to the orgy on either side of the walls... left immediately and tried to find a place in the hotel to find some peace and quiet, our next mistake was entering the pool area. This was where we stumbled upon upwards of 8 couples having sex both in and on the side of the pool. While running away from the scene, we were chastised by the hotel manager for being in and around the fitness area after hours.
The only safe location to avoid this rampant party of sex addicts was the lobby...or so we thought. In only 20 minutes in the lobby, we were approached by zues, a pirate, a couple naughty nurses and at least 2 zombies asking if we wanted to join them upstairs for another "round"... needless to say the underage kids sitting with us felt very confused/uncomfortable.

Shame on you Starwood for allowing this event to occur at the hotel, especially when management was fully aware of the antics that we were forced to witnesss.
For shame.

Front desk service was great. After that, everything went downhill. Beds are very uncomfortable for two people (sag in the middle). Bathroom was not clean; hair from previous occupants or cleaning staff was everywhere. Bathroom had mold in the corners. Tub would not drain. Shower was either extremely hot or cold - no in between. A/C unit was loud and smelled.

As a Starwood property, this hotel has to be in the "extreme makeover" list. Last month, we stayed at Four Points in Leominster, MA and found the Leominster Four Points several notches above the Four Points Meriden. Even though we stayed for just one night [Sept. 3], it was not difficult to notice tell-tale signs that this hotel has seen better days. The sofa in our room was a bit worn and in the room itself, there is a strange sort of smell...not sure if it's mothballs. The carpet and elevators can use an upgrade. The one redeeming factor is that the bathroom is clean.