The woman (Pink Shah) and the manager (Mike Shah) are rude and unhelpful. They both basically told me that my check in debacle "was not their problem". They have a policy that you need the credit card present that you booked the reservation with, I understand that this is for safety issues but it WAS NOT MENTIONED ANYWHERE! Not on the website, not on my confirmation slip, nowhere. Instead of trying to work w me on the issue the solution presented was to cancel my reservation and make a new one (it was after 4pm the day of check in so I would have gotten a cancellation charge). The worst part was that when I called customer service they told me they couldn't do anything to help me bc each hotel is individually owned. Stay away from this hotel, there's a Holiday Inn Express right next door, stay there instead.

We stayed at this hotel on Oct 15 for 4 nights. At check-in we requested a quiet room and the Manager who was on duty assigned us to the third floor at the end of the corridor. While most of the rooms were large, he upgraded us at no additional costs to a two room suite with two TVs, The room was quiet and had a microwave and micro-refrigerator. The room was so spacious you could have had 6 people in it. Both the manager and the night clerk were very helpful when asked questions about dining and sightseeing. They even printed for us Mapquest directions which were very helpful. There also was a computer in the lobby for guest use. The breakfast was more than the usual featuring hot items such as sausage and eggs (although frozen they were still tasty) and waffles, as well as hard boiled eggs and muffins and bagels. The only reservation I had was that since the hotel had a small number of rooms, the rooms on the third floor had smoking rooms next to non-smoking rooms rather than have a whole floor that was devoted to each. This hotel for the price was an excellent value and I would recommend it for your stay in this area..

they have nothing!!! staff not helpful,friendly or available! had a noise complaint from somone below us when we opened the sofabed and was remonded at checkout!! half roll toilet paper .bed wasnt a queen more like a full very cramped room

We stayed for one night in this Quality Inn and Suites. The people at the front desk were friendly as was the staff at the continental breakfast. The breakfast had a good variety for a QI. The rooms were a good size and the beds were very comfortable. This was a very good deal for the price. My only issue with the location was the lack of restaurants around the area.