I was a little nervous as I read some of the reviews for this hotel after I booked our Christmas stay and had no other options availbable in the area for a hotel suite.
When I arrived I was pleasantly suprised by the beautifully decorated and spotless lobby and the warm greeting that we received. Being a holiday at a mostly business geared hotel, the place was quiet and very cozy.
Our suite was very clean and I was pleasantly surprised to find a full size refridgerator, stove and dishwasher. Home away from home. The fireplace was a nice touch and the starter log was complimentary and when I found their ice machine was out of order they sent a second complimentary log for the inconvienience (nice touch!) .
But the best part of our stay by far was when we realized that the children's new Wii game that they had just opened could not be plugged into the outlet where the television was also plugged due to the plug being blocked by bolted down cabinetry. We had two children with a brand new video game on Christmas Eve and no extention cord to make the game work - PANIC!! Well, I called the front desk and the woman did some thinking on her feet and called me back 10 minutes later - she had gone into the office, which was closed for the night and found an extention cord that she "Borrowed" just for us. MY SAVIOR!!
The best customer service experience (in a very lovely hotel) I have had in a very long time. We will definitely be going back.
