be forewarned, don't expect any service of any kind from this hotel. pay a few dollars more and go to a real hotel. you will be glad you bypassed this one. no breakfast offered, no shampoo in bathroom, no coffee machine, no cups, uncomfortable bed, tired looking rooms. place reeked of old cigarette smoke and musty smelling. no maid service, we had to make our own beds, take out our own trash, wash our own dishes. for the price they're asking for these rooms it's no bargain, believe me. on plus side, front desk receptionist very accommodating when we complained about missing items and external landscaping very beautiful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 August 2009
"I recently received a copy of your review of the Extended Stay America Hartford - Manchester. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the bed in your suite. Please know how important your comfort is to us. We have chosen bedding that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
Thank you!
Jack
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC