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Holiday Inn Express Hotel & Suites – reviews, photos

2.5 of 5
185 Brainard Road, Hartford, CT 06114
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Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Ranked #3 of 10 hotels in Hartford
4.0 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
    33
    25
    7
    8
    6
Date Rating
CT
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Trapped in October Snowstorm!”
5 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

My young daughter and I attended an evening performance at the Bushnell theater in Hartford on October 29, 2011. We were caught by surprise at the terrible weather conditions from an early snowstorm and did not want to even try to drive 35 miles home.
We booked one of the last rooms available at this hotel. It was also one of the few area hotels with electricity!
Needless to say, the place was packed--stranded travelers, truckers, a soccer team, members of a ballet company, and etc.
The hotel staff handled the flood of guests cheerfully and professionally. One woman at the front desk stayed hours past the end of her shift.
There was even plenty of food for everyone at the complimentary breakfast the next morning.
I understand that this hotel had full occupancy during the entire week of Connecticut's power outage. I'm sure their guests were very well taken care of!!

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KopperCT about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011
Dear KopperCT,

Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. Your business is appreciated. I hope you and your daughter enjoyed the show at the Bushnell. The storm was definitely challenging for everyone. We are glad that the hotel was able to take you in. Personally I do not enjoy driving in the snow myself. The staff in the hotel takes grat pride in being professional, friendly, and cheerful. When I shared your comments with them they were excited that you found us that way even at the worst of times. We hope the next time you come and see a show at the Bushnell or the XL center you will decide to stay the night with us again (even if it doesn’t snow).
Sincerely,
Dave Ickowitz
General Manager
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Worcester, Massachusetts
1 review
“Great weekend great service”
5 of 5 stars Reviewed 7 November 2011

I was pleasantly surprised how efficient and how friendly everyone was at this Holiday Inn. The breakfast was great, everyone was cheerful, and everything went smoothly. This was the weekend of 11/5-11/6, 2012, when Connecticut was suffering a freak snow/ice disaster. For any staff to bear up so well under such strain deserves congratulations. Thank you.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paul L about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011
Dear Germy S,

Thank you for taking the time to review the hotel on TripAdvisor.com. The team in the hotel is thrilled that you found our hotel that made you feel at home. The storm left a lot of people without power which was extremely tough. Although we are happy you enjoyed your stay with us, we hope you return next time during better circumstances.

Sincerely,
Dave Ickowitz
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Queens, New York, United States
1 review
1 helpful vote 1 helpful vote
“Gail was great!”
5 of 5 stars Reviewed 2 November 2011
1
person found this review helpful

Had to book a last minute hotel, and couldn't find one an available one until I came across this one. It was a great choice, good location and the best part was the friendly and excellen service I received. Gail was awesome and helped me in every which way she could and making my stay very comfortable. The shuttle service was able to take me every where I needed to go. Would definitely stay here again if I was in the Hartford area.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alexie P about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011
Dear Alexie P,

Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. We appreciate your business. Gail is one of the many wonderful people that truly make this hotel special. I am glad that she was able to accommodate your travel needs. One of the great benefits of this hotel is the complementary parking and shuttle service. It makes us a great value not having to pay for your car to stay overnight with us as well. Our shuttle will drop you off and pick you any where in Downtown Hartford up between 7 am and 9 pm seven days a week. We are glad you enjoyed your stay and hope you will come see us again soon!

Sincerely,
Dave Ickowitz
General Manager
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Uniontown, Ohio
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Large, Clean Room with Complimentary Breakfast”
5 of 5 stars Reviewed 1 November 2011

I was surprised at the size of my room at this Holiday Inn Express. There was "breathing room" with 2 queen beds, a desk, a side chair and space to move around without bumping into anyone else. The room and bathroom were also very clean. We enjoyed the complimentary breakfast that included some cooked foods, even bacon. This hotel was a pleasant surprise for us!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask noysynora about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
14 November 2011
Dear Noysynora

Thank you for taking the time to review the hotel on TripAdvisor.com. On behalf of the team at the hotel, thank you for staying with us. We appreciate your business. I am glad that you were happy with our services, cleanliness, and breakfast. We are known for our cinnamon buns! Hopefully you will come and visit with us again. Thank you again for your patronage.
Sincerely,
Dave Ickowitz
General Manager
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Hartford, Connecticut
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“great relaxing place to stay”
4 of 5 stars Reviewed 27 October 2011

I live in hartford and there was no heating at my house because the furance broke down so I was forced to stay at a hotel and this place felt just like home.

  • Stayed January 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by germey s for Hartford
Ask germey s about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hotel & Suites

  • Holiday Inn Express Hartford
  • Holiday Inn Hartford
  • Hartford Holiday Inn
Address: 185 Brainard Road, Hartford, CT 06114
Price range (per night):* INR5,891 - 9,337

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