We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Holiday Inn Express Hotel & Suites

Holiday Inn Express Hotel & Suites – reviews, photos

2.5 of 5
185 Brainard Road, Hartford, CT 06114
Hotel amenities
Special offer
Save up to 20% -Book Early
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Holiday Inn Express Hotel & Suites
Ranked #3 of 10 hotels in Hartford
4.0 of 5 stars 79 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

79 reviews from our community

    Trip type
Traveller rating
    33
    25
    7
    8
    6
Date Rating
Delaware
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Much Better than I ever expected.”
5 of 5 stars Reviewed 21 September 2011
1
person found this review helpful

I thought the location would be inconvenient for touring the area but it was excellent! The hotel has a free shuttle that can be ordered for the time and locations of your daily schedule. This means no more getting lost, checking driving directions or paying for parking. The Very friendly staff are well informed about the area. The room was very clean and the housekeepers were generous with the towels and toiletries. The complimentary breakfast was much better than the typical continental breakfast. The breakfast buffett included all day unlimited coffee, fruit, yogurt, cereals, eggs, bacon, french toast, waffles, english muffins, assorted muffins, assorted breads for toast and 3 kinds of juice. All this and My room was under $100 per night! Excellent ++.

Room Tip: Very good handicap accessible modifications
See more room tips
  • Stayed August 2011, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by mom0rem for Hartford
Ask mom0rem about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
“Helpful, convenient, and clean”
5 of 5 stars Reviewed 8 September 2011 via mobile

My husband and I stayed here for an event in town. Even though it was a bit hectic for them the staff was friendly and helpful. They even had a shuttle service to our event. Rooms were clean, breakfast was good and the manager gave us personal recommendations for lunch and dinner.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Katabw about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
6 October 2011
Dear mom0rem,

Thank you for taking the time to post on Tripadvisor. On behalf of the team at our hotel thank you for staying with us. We are glad that you were able to use our shuttle and enjoy our breakfast. Our cinnamon rolls are my personal favorite. I hope that you found a great restaurant from our recommendations. Lastly if you are in the greater Hartford Area again we hope that you will stay with us again.

Thank you for your business,
Dave Ickowitz
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Decent Hotel & Quick Access to 91”
4 of 5 stars Reviewed 10 August 2011

Checked in close to 11pm. Half-way point to Bar Harbor, Maine for us. The front desk guy was extremely cheerful and nice at this hour on a Friday night. Room was clean. Breakfast was very good and quite convenient for our family of four gearing up for another day of driving. The hallway near our room on the third floor did have a musty smell to it, but I didn't notice the smell in our room. Overall I was quite satisfied, especially because I was using reward night points to cover the stay. I would recommend.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask pamama2011 about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
12 August 2011
Dear Pamama2011,

Thank you for taking the time to post your comment to tripadvisor.com. We wanted to take a moment and thank you for staying with us. I am glad that you found our front desk staff is cheerful at that time of night, and had a good breakfast. There is nothing in my opinion worse than starting a car trip like the one you took to Bar Harbor Maine on an empty stomach. We have investigated the musty smell in the hallway of the third floor and corrected the issue. Thank you also for being a priority club member and redeeming your points to stay at our hotel. We hope the next time you stay in the Greater Hartford Area you will come and stay with us again. Thank you for staying with us!

Sincerely,
Dave Ickowitz
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Senior Contributor
49 reviews 49 reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
“Very nice hotel with good service”
5 of 5 stars Reviewed 4 August 2011
1
person found this review helpful

This is now my first choice when I stay in Hartford. Reasonably priced with nice clean rooms and wifi. Everything you might need ie, food, gas etc is within walking distance - very convenient location to rts 91 and 84.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cottonhead about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
8 August 2011
Dear Cottonhead,

Thank you for taking the time to fill out a trip advisor review for our hotel. The staff and I appreciate you staying with us and making us your first choice in Hartford. We strive to be the best hotel in the greater Hartford area and are always motivated by kind words from our guests. Thank you again and we look forward to having you stay with us again soon.

Sincerely,
Dave Ickowitz
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint James, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Just Booked...BUT”
1 of 5 stars Reviewed 14 June 2011
1
person found this review helpful

Just booked a room for September so I haven't stayed at this particular hotel yet. BUT, when I booked online, I accidentally selected "advance purchase" where they charge you right away. When I called explaining what happened, there was nothing they could do. I even agreed to pay the HIGHER rate just so my card wouldn't be charged more than three months before checking in. If I cancel, they'll charge the full amount anyway!?! I really find it hard to believe they couldn't do anything to change it. NOT a good start.

  • Stayed June 2011, travelled as a couple
    • 2 of 5 stars Value
Was this review helpful? Yes
Ask pete480 about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at Holiday Inn Express Hotel & Suites, responded to this review
18 July 2011
Dear Pete80,

Thank you for taking the time to provide feedback through trip advisor. I understand you have purchased the advance purchase special rate via the brand website. The rules of the particular rate that you purchased are similar to an airline ticket. When you book an airline ticket they charge your card immediately regardless of when your flight is. Also if you change it or cancel it there are penalties involved. Please understand that this is not something that each hotel has control of but a program that is brand wide and is governed by the brand. Regardless I am confident that you will enjoy your stay with us. We are more than happy to help you in any way that we possibly can. Please feel free to call me directly at 860-525-1000 if there is anything else we can do for you.



Sincerely,

Dave Ickowitz

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Express Hotel & Suites also viewed

Hartford Marriott Downtown
4 of 5 stars 128 Reviews
Hartford, CT
Show Prices ABS:HotelCheckRates-d300135?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hilton Hartford
3.5 of 5 stars 164 Reviews
Hartford, CT
Show Prices ABS:HotelCheckRates-d217331?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Residence Inn Hartford Downtown
4 of 5 stars 61 Reviews
Hartford, CT
Show Prices ABS:HotelCheckRates-d224026?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 10 hotels in Hartford, ranked by popularity »

Been to Holiday Inn Express Hotel & Suites? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express Hotel & Suites

  • Holiday Inn Express Hartford
  • Holiday Inn Hartford
  • Hartford Holiday Inn
Address: 185 Brainard Road, Hartford, CT 06114
Price range (per night):* INR5,891 - 9,337

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express Hotel & Suites
Show the lowest price for this hotel (from our partners)
Show Prices