My husband and I stayed here for an event in town. Even though it was a bit hectic for them the staff was friendly and helpful. They even had a shuttle service to our event. Rooms were clean, breakfast was good and the manager gave us personal recommendations for lunch and dinner.

Checked in close to 11pm. Half-way point to Bar Harbor, Maine for us. The front desk guy was extremely cheerful and nice at this hour on a Friday night. Room was clean. Breakfast was very good and quite convenient for our family of four gearing up for another day of driving. The hallway near our room on the third floor did have a musty smell to it, but I didn't notice the smell in our room. Overall I was quite satisfied, especially because I was using reward night points to cover the stay. I would recommend.

This is now my first choice when I stay in Hartford. Reasonably priced with nice clean rooms and wifi. Everything you might need ie, food, gas etc is within walking distance - very convenient location to rts 91 and 84.

Just booked a room for September so I haven't stayed at this particular hotel yet. BUT, when I booked online, I accidentally selected "advance purchase" where they charge you right away. When I called explaining what happened, there was nothing they could do. I even agreed to pay the HIGHER rate just so my card wouldn't be charged more than three months before checking in. If I cancel, they'll charge the full amount anyway!?! I really find it hard to believe they couldn't do anything to change it. NOT a good start.