My girlfriend booked a room here several months in advance for her parents for graduation weekend. We specifically requested a non-smoking room, but when we arrived to check in the first night, the "non-smoking" room absolutely reeked of cigarette smoke. Actually, it was far worse than that, it was cigarette smoke that had obviously been covered up with cheap, foul-smelling air freshener. It was absolutely disgusting. I'd rather sleep in a room full of black mold and cat feces. At least doctors know how to treat you for that. If we'd known the non-smoking room was a smoking room, we'd have booked another hotel (and there plenty available at the time).
We complained to the owner that this was not what we had asked for, but said we'd stay there if he gave us a discount (since we didn't feel like looking for another room that late). In a brazen display of unmitigated gall, he patently refused, and told us in no uncertain terms that yup, people smoked in that room, but since he labelled it a "non-smoking" room then that was our problem, not his. I'm dead freaking serious about this: *The manager told us that people smoked in his non-smoking rooms and if we didn't like it that was our tough luck.*
He was rude and arrogant the entire time, and refused to let us leave to find another hotel without completely checking out first, which we did forthwith. He even had the gall to tell us that people loved his hotel, since otherwise, why would it be booked full? (Maybe because it's graduation weekend, and he's one of the only games in town?) Ultimately, her parents slept on an air mattress on the floor of my tiny little apartment. But at least they stayed in a place that wasn't unhealthy to sleep in.
So what can I say? Nasty and disgusting. And I'm not just talking about the owner! Do not under any circumstances stay in this dingy, god forsaken hell hole. You're better off squatting in an abandoned house or sleeping in a gutter.
Since we made this reservation using http://hotels.com, it was non-refundable. However, http://hotels.com negotiated a refund with the owners, and they said they're going to investigate this matter further.
- Hamden Days Inn
