We arrived in the afternoon on a Thursday. The hotel looked fairly underbooked, judging by the parking lot. The lobby was inviting, spacious and well appointed with comfortable seating. We were greeted very promptly by the very friendly front desk personnel. We were checked in in no time and were given a very nice room.
The room was clean and bright and relatively spacious with two double beds, however, we had a slight problem of not having grab bars around the commode in the bathroom. This causes someone with mobility problems to need assistance after using the facilities. As I was traveling with my elderly mother, we requested a more handicapped friendly room and were switched immediately and without hassle. However, the second room, while having a larger bathroom, also did not have grab bars in the toilet area. Fortunately, this bathroom had the sink closer to the commode which made the sink useful as something to grab on to. I did not understand the omission of the bars, as my sister's room, which had a single king bed and was also handicapped accessible, had bars in the toilet area.
I also was not impressed that the bathroom sink was only a sink...no vanity top to place toiletries on. There was a tiered glass shelving unit with the complimentary toiletries, but its placement was too far away from the sink to be useful while washing up, brushing teeth or doing other grooming that requires using stuff. Other than that, the room itself was fine.
There is free wi-fi in the lobby, restaurant and pool area. The rooms have free internet, but not wi-fi. You can plug in your own ethernet cable if you travel with one, or get one from the front desk. The rooms have refrigerators, microwaves and coffee makers --they give you a pack of coffee but no tea bags: but when requested, they were promptly supplied. The room price included a free breakfast buffet, which had standard fare--eggs, bacon, sausage, potatoes, french toast, assorted cereals & yogurt.
The hotel has a full service restaurant & bar and there are many places to eat just up and down the road from the hotel. Dunkin Donuts next door. Every staff member we encountered greeted us with a smile and a good evening or good morning. There is a pool, sauna and exercise area, which we didn't have time to take advantage of, but I scoped it out for the purposes of this review. The area was secure (you need a room key to enter), and the pool and hot tub area were immaculate and well lit. The exercise room has a few machines, which looked to be new and in good condition.
I would stay here again if I needed to be in the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 December 2011
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you so much for your thorough and kind comments. We DO have a separate handicapped toilet surround device with grab bars all around. I'm sorry we didn't offer that to you.
We are delighted that you were pleased with the accommodations and service here at the Best Western Olympic Inn. We strive to treat each guest like family, we believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next stay.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.
Sincerely,
Mr. Christie Armaos
Vice President / Owner
BEST WESTERN Olympic Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC