We arrived at this hotel and what a disappointment. The shower bar was missing! The room was dirty. There was no customer service upon checking in or through out the stay. The room was not done up after first night nor did we receive any clean towels. The soda machine was empty except for the coke selection. Upon putting money in the machine, it kept the money and did not drop a soda. I went in to tell the desk clerk, who was dressed in a t-shirt and flannel pajama bottoms. I was told he couldn't go out and check the machine as it was snowing. I was instructed to tell the Manager in the morning. The next morning we went in the office for coffee and I asked about the soda machine: He replied, "Gee I don't know someone just used it." Sure they did! The continental breakfast they offered was donuts which were stale and uncovered cereal. A big "Where not to stay in the Groton Area."
- Flagship Hotel Groton
