Wife, doggie and I stayed for two nights in the weekend of December 17th. Not many places in the Hartford area that accept dogs without outrageous fees of around $100. So the Farmington Inn’s rate of $20. per night seemed attractive. Seemed is the key word.
The lobby smelled of fresh cut pine and cinnamon as we checked in for the pre-Christmas trip. Lovely Ethan Allen type furniture is everywhere you turn. At first impression the place is a hidden gem. But the luster wears off when you get to the first floor dog-friendly room. Dank, smelly and ice cold. The carpet was stained and smelly and the thin carpet did little to insulate against the frozen slab floor.
The functionality of the room is OK in that the bed is fairly comfortable and the bathroom is spacious. That ugly, smelly, stained carpet really just glares at you though. At the front desk I described the issues and asked if we could move to a different room – we got a plug-in air freshener. Too busy and a short time to do it or I would have left the place. Poor wireless signal strength and an inedible breakfast (gray sausage links – no eggs though, stale pastries) rounded out the short stay.
Wife wrote to the GM after we returned home and got an auto reply that he/she was away until January 6th and to contact the Front Desk Manager. She wrote the FDM and did not get a reply. I mean, all she wanted to do was tell them they had a lot of nerve even charging $20. per night if the stinky, stained carpets have not been cleaned in months – what do they do with the money – what is the charge for – a penalty because you travel with a pet?
Sorry but The Farmington Inn is not pet friendly and not clean and not of a two star quality. We are very surprised that the Brighenti family has lowered their standards so much.
Never again !!!
Room Tip: Stay off the first floor in cold months.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Thanking you for taking the time to post your comments. I am hoping that the emails that my front office manger exchanged with you on December 29th helped to answer some of your concerns and future stays. I apologize for being out during that week and for the slow response time from the team. We will continue to strive to do better. We have looked into many of your concerns and are working on correcting them were we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC