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BEST WESTERN PLUS Black Rock Inn – reviews, photos

3.5 of 5
100 Kings Highway Cutoff, Fairfield, CT 06824-5341
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BEST WESTERN PLUS Black Rock Inn
BEST WESTERN PLUS Black Rock Inn
BEST WESTERN PLUS Black Rock Inn
BEST WESTERN PLUS Black Rock Inn
BEST WESTERN PLUS Black Rock Inn
BEST WESTERN PLUS Black Rock Inn
Ranked #1 of 1 hotels in Fairfield
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    20
    14
    9
    7
    0
Date Rating
Kenosha, Wisconsin
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Okay Rooms, Poor Service from Night Staff”
2 of 5 stars Reviewed 28 January 2012

The girl at the front desk assigned me to a room that had someone in it already. Opening a door to a stranger's room is a very awkward experience, and it is a big security issue too. She obviously did not know what she was doing, and she was talking on the phone with "Baby" -- I saw the phone screen when she put the phone down to finally help me -- instead of being available at the front desk to care about me.

In my new room, the window was unlocked and partially open. It was difficult to lock the window

Also, I booked and stayed for 2 nights, but my card stopped working after the first night. It was annoying to have to walk all the way around the building from the back parking lot to the front door, and it was doubly annoying to have to walk back to the front desk to get my key reprogrammed.

Room Tip: Rooms away from the freeway are quieter.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jla_7 about BEST WESTERN PLUS Black Rock Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackrockinngm, Director of Sales at BEST WESTERN PLUS Black Rock Inn, responded to this review
30 January 2012
Dear Valued Guest:

Thank you for taking the time to post a review. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We will be sure to share your comcerns with our staff to ensure we exceed your expectations in the furture.! I do hope that when you are in the Fairfield area again you will stay with us And Please don’t hesitate to ask the front desk for restaurant suggestion they can recommend a few great places within walking distance to the hotel

We hope to see you again.

Sincerely,
Doreen Lucero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Senior Contributor
49 reviews 49 reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“Nice staff nice stop”
4 of 5 stars Reviewed 24 November 2011

We needed a place at midnight after long day on the road an came across this very clean very nice staff very friendly hotel. Very high priced for this type of hotel but just outside of New York to be expected.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sedona2003 about BEST WESTERN PLUS Black Rock Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackrockinngm, Director of Sales at BEST WESTERN PLUS Black Rock Inn, responded to this review
28 November 2011
Dear Valued Guest,

I am delighted that you enjoyed you stay and thank you for taking the time to post a review. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope yo see you soon.

Sincerely,

Doreen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
“Great Service”
5 of 5 stars Reviewed 17 November 2011

The staff was courteous, friendly, and extremely helpful. A few days after checking out, I realized I had left a pair of shoes in my room. I called and spoke to Rachel at Best Western Black Rock. She said she'd check with housekeeping to see if they could locate the shoes. A few days later she called me back. They found my shoes and are sending them to me! Thank you Rachel and the staff at Black Rock Best Western.

Room Tip: Room with single queen bed, the least expensive room, is very small. Otherwise, the hotel is very g...
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask madatlas about BEST WESTERN PLUS Black Rock Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackrockinngm, Director of Sales at BEST WESTERN PLUS Black Rock Inn, responded to this review
21 November 2011
Dear Valued Guest:

I am delighted that you enjoyed you stay and thank you for taking the time to post a review. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. Please don't hestistae to contact me next time you stay with us so that I can thank you in person for your review.

We hope yo see you soon,

Sincerely,

Doreen
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Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“A delightful overnight stay.”
4 of 5 stars Reviewed 15 November 2011

Upon arriival the desk clerk produced my reservation very promptly and offered us the delicious chocolate cookies provided at the desk. Our queen suite was immaculate with everything in good working order and although the location is near a highway we did not hear a sound. The beds were truly comfortable and I liked the quaint etchings of landscapes decorating the walls. The free breakfast offered a good variety of hot and cold food. We thoroughly enjoyed our overnight stay.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Connecticutosprey about BEST WESTERN PLUS Black Rock Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackrockinngm, Director of Sales at BEST WESTERN PLUS Black Rock Inn, responded to this review
17 November 2011
Dear Valued Guest:

I am delighted that you enjoyed you stay and thank you for taking the time to post a review. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. Please don't hestistae to contact me next time you stay with us so that I can thank you in person for your review.

We hope yo see you soon,

Sincerely,

Doreen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
airman74
Top Contributor
58 reviews 58 reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
“kind of dirty and very noisy”
2 of 5 stars Reviewed 10 November 2011

this hotel's location is fine. friendly staff...my room was kind of dirty and NOISY.

Room Tip: Ask for a room not near the highway
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  • Stayed November 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask airman74 about BEST WESTERN PLUS Black Rock Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackrockinngm, Director of Sales at BEST WESTERN PLUS Black Rock Inn, responded to this review
17 November 2011
Dear Valued Guest

Thank you for taking the time to post a review. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. I apologize that we were not able to provide you with an exceptional stay. Please know we will look into this matter and do our best prevent this from occurring again. We hope that you will consider staying with us in future. Please feel free to call ahead and ask to speak to the Manager so we can assure you stay is enjoyable.

Doreen Lucero

Assistant General Manager /Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Black Rock Inn

  • Best Western Fairfield
  • Fairfield Best Western
Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341
Price range (per night):* INR6,948 - 11,450

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BEST WESTERN PLUS Black Rock Inn
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