I stayed here about a year ago, and I was quite unimpressed. The front desk was not the friendliest and the room looked like only the bare minimum had been done for cleaning.

After reading the positive reviews here, I decided to give it another chance. The property has definitely improved. Friendly staff and a sparkling clean room were not unnoticed by me. Kudos to the hotel for turning things around. I will definitely stay here again.

We stayed at this hotel for one night. We had a car, and the hotel was close to where we wanted to go to, so location wasn't the biggest concern for us. We had a dog with us so we had to stay on the first floor. Our room said smoke free, but we could smell a distinct cigarette odor mixed with air freshener lingering in it. The hallway was worse.

Bathroom was dirty. The bathtub was stained. The shower head was disgusting. I've taken pictures of the two.

Our room was located right across the hotel utility / laundry room. Early in the morning (7:30am) we could hear some ladies chit chatting right outside our door non-stop. Someone eventually turned on some Hispanic / Mexican music at 8am. Even though I usually wake up at around the same time, that was not the way to start a morning. When we got ready and left our room, we saw the laundry room wide open. You know, I don't really mind staying so close to it, as long as the staff of the hotel could keep the noise from entering guest rooms.

Breakfast was decent. It's better than a lot of other hotels we stayed at. Good varieties. Staff was busy making sure the bins were always filled with something.

My husband and I used the Holiday Inn Express for its stay, park and fly at the beginning and at the end of a recent trip. The hotel is not really that close to the airport, a longer drive than expected. The experience the first night was fine. We took the scheduled 7 a.m. shuttle the following morning and were assured that the shuttle would be available on our return - a flight scheduled to arrive at 10:35 p.m. The shuttle stops running at 11:30 p.m., so our only concern was having our flight arrive on time. It was a bit early, and we phoned the HI. We were told that the shuttle was on a run, and it would be a few minutes. When I asked how long, we were told 20 minutes. After a half hour, we phoned and were told it would be "any minute". This turned out to be an additional 10 minutes. On asking the driver, he said he'd been on a run to a restaurant. Turns out the hotel will take you anywhere you want to go, which I suppose is nice, but there was only one driver/van, so it was not available for pick-up at the airport when we needed it. The reaction of the desk clerk was "Sorry".

The next morning the breakfast area was crowded, which is understandable, but several individuals (both children and adults) were dressed in pajamas with no shoes. When I asked the desk clerk about a policy, she said that since they're coming from their rooms they can hardly be told what to wear. I think that at a minimum from a health perspective, shoes could and should be required.

We chose this HI Express to be close to the airport the night before our flight. From the reservation to checking in to comfort requests, the front desk, Sara, was friendly and accommodating. The room was clean and quiet, the beds were awesome and everything worked great! The breakfast was awesome with so much to choose from. Check out was simple and the shuttle ride was great. Thank you Nate! We will definately return to this hotel the next time our travels take us to Bradley airport.