I was totally blown away with the attitude and treatment I received at this hotel. I had reserved 2 rooms for the weekend of . When I arrived at the facility and told them I had reservations, the desk clerk told me under no circumstances could I check in until 3:00pm. I explained to her I had been driving all night, did she have anything available. She said no, they sold out the night before, and checkout was not until 11:00, and housekeeping did not start cleaning until 11:00. So that meant rooms would not be ready until at least 1:30 or 2pm. I told her I would come back, this happened at 9:00am. My husband and I went to get breakfast. As we were going around the building, I noticed there were a number of rooms that were not occupied. I proceeded to look in the windows, and the beds were made and it did'nt look as if anyone had slept in them all night. We went and ate breakfast, and returned to the hotel. I asked the same lady if she had anything available. Again, she told me no. I asked her was there any other hotels in the vacinity. She told me Motel 6 was up the road. I took offense to that because she acted like she did'nt want anyone of another nationality in the hotel, and she proceeded to tell me about a cheaper motel. She failed to mention, there was also a Holiday Inn, in the vacinity. I told her I wanted to cancel my reservations. At that point and time I felt like she did'nt want us in the hotel. I know there are still prejudice people in the world, but I saw it first hand with the desk clerk. I can truly say out of all the hotels I have been in, this was by far the worst treatment I have ever received. If she did'nt want another race of people in there, just tell me, you don't have to lie about not having any rooms. They need not worry, I will not be patronizing this hotel, as far as I'm concerned, it does not exist. One day, she will have to answer for her actions.
- East Haven Quality Inn
