Appearances are deceptive. Outwardly, the hotel is attractive. Cab service is 10-15 minutes to downtown Hartford. They handout WSJ in the lobby. Those are the high points. I stayed in a "suite" - two single rooms one of which has the bed and bath and the other has a sofa-bed and a jacuzzi where the bathroom would otherwise be. The bed was okay, the flat screens were an adequate size. The pillows were plentiful but lumpy and I think foam. The AC/heat unit was disturbingly loud. The coffee in the room beat that at "breakfast." Breakfast was a mixed bag. If you liked waffles they had make your own. Bananas were fresh and cereal was available. The eggs were pre-formed saucers I wouldn't even try. The bread products and danish were terrible. The fitness room was several machines in a single row facing a mirror. The jacuzzi took over 30 minutes to fill; the water looked beige when full; the water caused dirt to enter the jacuzzi from the inlets and at least 4 of the jets didn't work. That's the benefit of an extra $40.I didn't even mention the single inadequate elevator or smelly halls. Ironically a friend was at the Ramada and said it was fine. If you're staying in Hartford, try the Marriott or Holiday Inn both of which are fine and would draw, respectively 4 and 3 stars. So, if you stay at this Inn don't expect too much comfort.

I had made a reservation to stay after my 12 hours shift working at a local hospital during the recent blizzard. Arrived exhausted, wet, and hungry in the middle of the night. The front desk clerk was hiding in her office, I rang the bell and she came out said we have no rooms and went back into her office. Had to ring her again and told her I had made a reservation. She said it didn't matter and that there were no rooms and I had to leave. I asked her to see if she could find me a room at another local hotel and she said no and that I had to leave and couldn't sit in the parking lot. Other people were in the lobby who had the same issues and said when they called the corporate office that they were hung up on, which also happened to me as soon as I got to the car. When I finally got through to the corporate office, their customer service office was closed and the bumbling representative who answered the phone had no information or help to offer me.
I will NEVER be staying at this brand of hotel ever again due to the horrible customer service I received.

We arrived late at night, seeing the sign from I 84.We were just turned away from a reserved room at a Best Western in Manchester due to overbooking. Here,the night desk attendant was most pleasant.They only had one smoking room left, and 1 nonsmoking suite.Trying to save money,I was debating the smoking room.The clerk offered to bring me to the smoking room to decide.The entire hall was smoking so not an acceptable choice for us. She offered us the nonsmoking suite for the price of the room! A beautiful suite-2 huge rooms, impeccably clean.The breakfast offered was very good. The morning staff was as pleasant as the night staff. We were in the area fora UConn game and found out in the morning Rentscler field is just down the road-walking distance. They allowed to keep our car parked at the hotel, even though we were checked out.!

Room was nicely furnished and clean. The staff was consistently helpful and pleasant. It's location was ideal, close to the sites we wanted to visit. Bed was a bit too soft for me, but my husband was happy with it. I found the vanity, while attractive and new, a bit on the high side for me, I'm 5'4".