This place is awful. I booked a room with two double beds non-smoking for my son and his friend to go to a concert. I called and confirmed the reservation the day of arrival because they were driving 5 hours to the venue. When they arrived the room only had one bed and it was a smoking room. The manager charged them $20.00 more for two beds. My son called me and told me about the situation. I called the hotel and talked to the manager and he said there were no more non-smoking rooms available and he could give them their money back and send them on their way. Where were they to go? All hotels close to the venue were sold out because of the concert. I had a friend call the hotel minutes later to check if they had rooms available. The same person I talked to told them they had non-smoking rooms available. I feel the MANAGER took adavntage of two young men traveling for five hours and no where else to stay. How many guests are being lied to by the MANAGER?
- Econo Lodge East Hartford
- East Hartford Econo Lodge
