I stayed at the hotel as part of a wedding room block and I was enjoying my stay until I was woken up the next morning by a ridiculously loud noise right outside my window. After about 20 mins of being extremely disturbed by this noise I got up to peek outside and try and investigate. I was shocked when I (dressed in only a t-shirt) opened up the curtain and found a landscaper a foot away from me on my room’s patio using a leaf blower. I called the front desk and ask to speak to a manager, the front desk agent basically refused to put her on the phone saying she would let her know I was complaining and they would see what they could do. After about a half hour more of not even being able to watch TV because it was so loud, I decided I needed to check out and get out of there as fast as possible. As it was my head was starting to pound - definitely not the quiet enjoyment you expect when paying for a hotel room. When I went to check out, I asked to speak to the manager again. I was told by the desk agent that she had already relayed my complaint and there’s nothing they could do. Seriously? I didn’t ask for your standard response, I asked to speak to the manager. It was like pulling teeth to get the woman to get off her youknowwhat and come out to talk to me. As a long time hotel employee I know that problems will happen, I also know that the key to diffusing a situation with a guest has everything to do with management response. When the “general manager” came out, her attitude toward me was abhorrent. She never apologized for the issue (rule number one in customer service), she just gave me the runaround and clearly didn’t feel the need to address my concern. On top of that, after I mentioned I work at a hotel, she told me I should know better. Excuse me? What kind of a general manager speaks to a paying guest this way? I was shocked and as a result became ten times more angry than I was when I approached the desk. This woman has no business managing anything. I told her I did know better, I know that a hotel should never have people making that much noise RIGHT outside an occupied room at 9am, and that I also know the hotel I work for would NEVER do that because we value our guests. She just looked at me with a condescending smile and shrugged like she could care less about my absolutely legitimate complaint; I’m sure once I turned my back she rolled her eyes. I have stayed at 3 Courtyard Marriott’s in the last few months and now I can honestly say because of her attitude, blatant disrespect and rudeness, I will never stay at one again. If this is who the Marriott hires to represent one of their properties they definitely need to rethink that strategy. Don’t waste your time and money on this place; they could care less about their guests, or their brand for that matter. I will add that the lobby has been renovated recently, I think that money would have been much better spent with some customer service training…or a new GM.

My husband and I booked the whirlpool suite, and - like an idiot - I forgot the honeymoon registry card that was needed to pay for the room about 1000 miles away. We were running late for a wedding, and it looked like, instead of our romantic room, we would miss the wedding And have to sleep in the reception parking lot! But Gloria (THANK YOU SOOOO MUCH!!!) not only took care of everything so we'd have a room to stay in that night, she also fixed it so that we could have the room we originally booked and let us check in and head out to make it to the wedding in time while she ironed out the booking details. We didn't miss one moment of our dear friends' "I Do"s and enjoyed a room that was clean, quiet, comfortable, and a check out that was simple and easy. Everything worked out wonderfully, and we can't thank the staff of the Courtyard Danbury enough. These folks went Waaaaay out of their way for us, and they've got loyal customers in us for life. Thank you, thank you, thank you!!

I've stayed here many times over the past years and each time it gets better. They just finished cleaning out and converting it to a non-smoking facility. They also just finished the cafe/reaturant down in the lobby. Looks great. Not an inexpensive place to stay, there are many other hotels nearby but I think this one is the safest, cleanest and has the most amenities.

My wife and I stayed at the marriott Courtyard in danbury as part of a weeding weekend. The rooms in the hotel were quite nice but some of the amenities were not. The "pool" was not much larger than a bathtub. The front desk service was very spotty. The "fitness center" consisted of a bench, some dumbbells, 2 treadmills, 1 eliptical machine and a stationary bike. I would love to see a hotel be honest and describe this type of set-up not as a fitness center, indicating a fully equipped room, but instead as what it is, a room with some exercise equipment. The lobby of this hotel was nicely furnished but the restaurant had limited menu options. And FYI - be careful when ordering a drink. The drink prices are not a accurately depicted on the drink menu.