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Super 8 Cromwell / Middletown – reviews, photos

2.0 of 5
1 Industrial Park Road, Cromwell, CT 06416
Hotel amenities
Super 8 Cromwell / Middletown
Super 8 Cromwell / Middletown
Super 8 Cromwell / Middletown
Super 8 Cromwell / Middletown
Super 8 Cromwell / Middletown
Super 8 Cromwell / Middletown
Ranked #3 of 4 hotels in Cromwell
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    6
    6
    3
    1
    2
Date Rating
Middle Haddam, Connecticut
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great in a power pinch”
3 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

We stayed here for five nights with our dog during the big storm end of October, 2011. Chose it mainly because they allow pets and the price was very reasonable. The staff was very helpful and patient during a very stressful time for everyone. The room was clean, comfortable and warm and the shower was hot. Heaven after spending 3 nights in our freezing, powerless house!

Room Tip: The side away from the parking lot is quieter.
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dadacolman about Super 8 Cromwell / Middletown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haddam, Connecticut
2 reviews
1 helpful vote 1 helpful vote
“Everything was great but...”
5 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

I loved my stay here at the Super 8. It was a warm clean place for me to stay when I was out of power. The people here were excellent under pressure and they were doing thier best like everyone else was. The two women that were working the front desk were amazing. Each one of them juggling a lobby full of people as well as the phones ringing off the hook. They truely had grace under pressure.

The one down side of my visit was interacting with the manager. He was rude and mean to the people that were trying to get a room at the hotel for the night. I was sitting in the lobby for a while while the housekeeping staff cleaned my room (who were excellent) and in that time, I saw him lose his temper at guests 4-5 times. It was an interesting contrast between the women that worked there, who had empathy for those that needed help and the manager who could have cared less.

Other then that, I would recomend this hotel to all my family that will be coming into town for the holiday.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask john s about Super 8 Cromwell / Middletown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annapolis, Maryland
1 review
1 helpful vote 1 helpful vote
“A Nice, High-Value Hotel”
5 of 5 stars Reviewed 10 July 2011
1
person found this review helpful

I have stayed here dozens of nights over many, many months as my office is nearby and my home is in Maryland. A great value. Staff is friendly and responsive. If that were not the case, I wouldn't be back, and I have been back many times. This hotel is a relatively new, well cared for property. Management is attentive and positive. For the money, you will not find a better place to stay.

Room Tip: A Super 8, and thus relatively simple, which is all I need.
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  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dalmy2 about Super 8 Cromwell / Middletown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SacramentoCA
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
“Basic and comfy”
4 of 5 stars Reviewed 26 June 2011

Stayed here when needing to get off the road....Property is clean and functional, affordable so we got 2 rooms! One had a minifridge....Noise between rooms was minimal if at all (woohoo!)..showers strong and warm. Coffee in room and cont breakfast downstairs. Windows open or use wall a/c-htr efficient!

No idea about the community but we're right next to a grocer, fast food outlets and a couple full service restaurants.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SactoSteph about Super 8 Cromwell / Middletown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Worst Hotel Ever”
1 of 5 stars Reviewed 17 June 2011
1
person found this review helpful

I stayed here with friends in October 2010 while attending the "Furfright" furry convention.

Because of the terrible experience I had, I booked rooms at the Crowne Plaza the minute they became available. I will never stay here again.

Even though it has been almost a whole year since I stayed there, the horrible details are still burned into my mind. I booked one large room, but my party was split because the room we booked had a plumbing problem. The entire hotel has plumbing problems. One friend, who traveled separately, was unable to stay in her room because her toilet overflowed. Our toilet overflowed as well. We were given no assistance in cleaning up the poop water.

The service was not even halfway decent. While the staff did humor the furry convention goers, the service was overall abominable. The rooms were dirty. I checked in during the evening, and inspected the two room I was given-- one was not even made up. I didn't even get any help MAKING UP THE ROOM MYSELF. I had to take out the garbage and make the bed-- there were no sheets or towels in the room to speak of and I had to go to the laundry to get them.

Understaffed. Plumbing problems. Dirty. Also filled with stinkbugs.

  • Stayed October 2010, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask foxfairy24 about Super 8 Cromwell / Middletown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgorss, Guest Relations Manager at Super 8 Cromwell / Middletown, responded to this review
7 July 2011
Hello
I would just like to thank you for your comments that you had left about your stay at the Super 8 Cromwell. Every review we receive is a way for us to help improve our service to you, the costumer.

In regards to the specific things that you had mentioned in the review, I apologize for the issues that had occurred. If this information was reported to us at the front desk, we would have done our best to upgrade you and move you into another room. We would have never allowed you to stay in an unmade room and would have gladly assisted you in relocating your belongings to another area of the hotel.

As to the issue of the bugs that were mentioned. Policy of the hotel is that any mention of bugs in the building are handled immediately upon hearing of the issue. Going back into our records, there is no mention of bugs during the time of your stay or in the weeks before or after.

We did enjoy having the people from the Fur Fright Convention stay with us last year and are looking forward to having them stay with again.

Our sincerest goal is the make every guest completely happy with our Super 8.

If you would like to contact the hotel directly, please feel free to call us and we can discuss the issue further.

Thank you
Stephanie Gorss, Super 8 Cromwell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Super 8 Cromwell / Middletown

  • Super 8 Cromwell
  • Super Eight Cromwell
  • Cromwell Super 8
  • Cromwell Super Eight
Address: 1 Industrial Park Road, Cromwell, CT 06416
Price range (per night):* INR3,288 - 4,960

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