Nice....Clean! No problems at all. Friendly staff. YES....I would reccommend!

I was an overnight guest here this past week and was very displeased with the quality of service me and my wife expearenced. Upon our arrival, we here annoyed that there was no luggage carts nor Bellman to assist us with our luggage. While we were checking in, I brought this matter to the attention to Ira, the Front Desk Supervisor who had a horrible attitude from the start. He snarkly replied "Our hotel does not staff Bellman!" For a hotel of this size, you would think they would have someone on staff to help guests with luggage during the busy hours. Wrong! He basically tossed us our room keys, without so much as a "Do you need help with your bags?" or a friendly "I hope you enjoy your stay."

After what seemed like an never ending maze to our room, with absolutely no assistance with our bags (I had requested a room close to the elevator to accommodate my handicapped wife), our rooms keys did not work! When we were finally able to get in, we were upset to see what was before us. No clean linens, soap, or toilet paper!! We called the Front Desk and spoke to Ira who said he would send housekeeping to fix the issue. About 45 minutes later, a lady from the Housekeeping Department finally came, literally handed the linens to us and porceded to go. I kindly mentioned how I was not pleased with the hotels service (or lack of) thus far and she muttered something under her breath in Polish. Just when we thought nothing else could go wrong, we couldn't even use the internet due to it not working. Our calls to the Front Desk regarding our concerns seemed to fall on deaf ears!

As frequent travelers and patrons of many different lodging facilities, we have never endured such an awful, uncomfortable and terrible trip as we did at The Crowne Plaza of Cromwell. For the price we paid, we expected warm and friendly service at the very least. We will never stay over again here, should we ever travel to this area in the future.

Sincerely,

Mark
Dunwoody Georgia

I got a great on-line deal to stay at the Crowne Plaza and the location was ideal. The check-in staff person was friendly. The outside of the hotel appeared run down and the inside was very outdated. The hallway and elevator carpeting were worn and dirty in areas. The room itself was very clean and the bed was pretty comfortable. The bathroom was tiny! There was room for one person only and even that was uncomfortable. The heating system was so loud that I had to turn it off. Other guests had similar complaints. The walls were paper thin, and I had great difficulty falling asleep due to the noise from adjacent rooms. I woke to a fire alarm at 3 am and evacuated the building together with the other guests. When I inquired about the fire alarm at checkout, no explanation was provided and no apology was given for the inconvenience. The checkout person did not verbally respond when I relayed the information about the heating system nor did she thank me for my stay. I would never recommend this hotel. The next time I'm in the area, I will pay the extra money and stay somewhere nearby.

This Crowne Plaza was very nice and clean. The room was a nice size, and the bed was very comfortable. The bathroom was VERY small, but worked. The hotel has free, in room wireless internet. I ordered rooom service and had the salmon, which was excellent. The food at the conference I was attending at the hotel was great (and healthy). The hotel staff were very helpful and considerate. The location is right off of a highway, so not a great area for walking outside, etc., but convenient to get there. I would stay here again.