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Quality Inn – reviews, photos

2.5 of 5
111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
Hotel amenities
Quality Inn
Ranked #4 of 4 hotels in Cromwell
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    4
    2
    8
    4
    6
Date Rating
Plainville, Connecticut
1 review
“COMFORT INN WAS A PERFECT PLACE FOR ME IN THE STORM.”
5 of 5 stars Reviewed 5 February 2011

I live in Plainville,Ct and work in Cromwell. CT in a nursing home.I was very afraid to drive in the snow and the ice, so I stayed at the closest hotel for 2 days so I would have a shorter distance to work. Very glad I did. The people were very friendly, DESK, MAINTANACE, HOUSEKEEPING. Very clean. They all worked so hard because of the snow and ice storm ELLA. I WOULD COME AGAIN. AND I WOULD HOPE THE SAME PEOPLE ARE THERE. I RECOMMENDED THIS PLACE TO ALL MY CO-WORKERS.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Benepys about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Killington, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Had a great stay even in a snowstorm”
5 of 5 stars Reviewed 24 January 2011

When I think Comfort Inn I think budget hotel, but this place disproves my theory. I recently stayed here for a night due to snowstorm before heading into the city for the weekend and can't say I have a single complaint, in fact the rooms were quite nice and BIG,clean as well. The hotel is located at the exit we were stuck at and was right at the exit,We could not go any feather so thinking I was going to get ripped off, How wrong I was, I think we only paid about $70 for the night, which I think would be hard to beat with hot breakfast what really was great is the staff, friendly and helpfull, the maint man even helped me clean the snow off the car in the morning.
I'm not often in this area anymore, but if I ever needed a place to stay in Hartford area
this place would be at the top of my list.

  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask angelp92 about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“It's a Must to Avoid”
1 of 5 stars Reviewed 5 August 2010

I checked in at 1:30 AM. Given the key to room 309. I opened the door, turned on the light, and there was a mattress or box spring standing on the short end, leaning against the wall. Farther in the room, there was a white plastic trash bag laying on the floor. Also, 3 more matresses or box springs standing up on the short end leaning against walls, 2 bed frames apart and leaning against the wall. I turned off the light , locked the door, and returned to the front desk. The clerk, Brett, who was very decent, offered me another room. I declined; I didn't want to take a chance on a property that would leave a room like 309 in their available inventory. It was NOT the desk clerk's fault. This place obviously has a serious management problem.

  • Stayed August 2010, travelled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Retired_Hoghead about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinncromwell, Webmaster at Quality Inn, responded to this review
17 December 2010
Dear Retired Hoghead,

I’m sorry that your attempt to stay at Comfort Inn didn’t work out. I’m sure you were quite surprised when you entered room 309.

Thank you for giving us a review. Upon receipt of your review the following action was taken:

1) The management staff received extra training in the keeping of records showing which rooms were available for occupation.

I hope that the next time you visit in our area, you will once again attempt to stay at Comfort Inn. I think you will be greatly pleased.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Norristown, Pennsylvania
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Acceptable”
3 of 5 stars Reviewed 5 May 2010

This place is right off of the highway, so the location is convenient, although there's not much else there. I was traveling for business and was staying for just one night so it suited my purpose. My King Suite room was huge which was nice. The rest of the place was fine as well...it was clean and the the bed was comfortable. The furniture was a bit old and dated but was in decent shape. The internet was on the slow side which is always a pet peeve of mine. Overall though, it was fine for a business traveler for a one-night value stay.

  • Stayed April 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Zoidberg25 about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Coast
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Decent place for a decent price”
4 of 5 stars Reviewed 3 May 2010

I would give this place a 3.5 rating if I could, but since I thought the previous reviews were too harsh, I decided to err on the side of kindness. The bed was comfy and the mattress looked new. Everything was clean, if worn out. The AC worked just fine, and the staff was pleasant enough. I thought it was a little on the expensive side given it's average quality for a mid-low priced hotel, but I think the whole area is more expensive than normal since some of the other chains were over $100. Oh, and they let me check in early, though that was probably because they weren't booked full...

  • Stayed April 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask soah_kim about Quality Inn
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Additional Information about Quality Inn

  • Comfort Inn Cromwell
  • Cromwell Comfort Inn
Address: 111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
Price range (per night):* INR4,960 - 5,684

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