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Quality Inn – reviews, photos

2.5 of 5
111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
Hotel amenities
Quality Inn
Ranked #4 of 4 hotels in Cromwell
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    4
    2
    8
    4
    6
Date Rating
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“basic, but the bed was comfortable”
3 of 5 stars Reviewed 28 October 2011

I pulled in to this hotel because it was a late night and I was on business driving back home to Boston. I hadn't intended to stay the night anywhere but was really tired and saw this place and gave it a try. The desk staff was very pleasant. The hallway on my floor was dirty and the carpets were stained and it did smell like cigarettes even though it was supposedly non-smoking. The room was very dated, but it was very clean and the furniture was well-kept. Now that I have read the other reviews about the bed bugs I shudder to even think about what I might have been sleeping with, but I was tired and it was late so I didn't even check before climbing in to bed. Mainly because I thought that since the room looked so clean it would be fine. I have to say that the bed was actually very comfortable and the sheets and pillows definitely smelled clean. I slept really well actually and checked out early the next morning to get back on the road. They also serve a continental breakfast which was a nice touch for a budget hotel. It looked as though they also had a computer in the lobby available for use although I'm not sure if there was a fee. I do know that they have free wifi and they give you the password information when you check in.

All in all, I would say if you are not picky and just need the basics this place is fine.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“There are better options”
2 of 5 stars Reviewed 3 September 2011 via mobile

I should start by saying the front desk staff was friendly and helpful. That is the only thing good I have to say about this hotel though. The halls are dirty looking with stained carpets and even though I think all the rooms on our floor were no smoking it smelled like cigarette smoke. Going into the rooms was more of the same. Everything just seemed dirty. Stains on carpets, bedding, ironing board cover. During the evening I wanted to get some soda and followed the sign in the room that indicated vending machines at the end of the hall but there were none there. I had to go to the main floor and those were out of order so I had to drive to a gas station to get something.

I have come to expect better from choice brand hotels. I have stayed at $50/night hotels that were better than this.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinncromwell, Webmaster at Quality Inn, responded to this review
16 September 2011
Dear Guest,

Thank you for choosing Quality Inn for your recent stay in our area. I am glad that you found our front desk staff to be friendly and helpful. I would have expected nothing less from them, but that is always nice to hear.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Maintenance was informed of the odor of cigarette smoke you reported smelling in the non-smoking area and instructed to see what could be done to eliminate it.

• Desk staff was informed of the nice comments you made about them and received our commendation.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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3 helpful votes 3 helpful votes
“Warning: Bed Bugs at this hotel!”
1 of 5 stars Reviewed 7 June 2011
3
people found this review helpful

We found (and photographed) bed bugs in our room. Reported it to the front desk, immediately asking for our credit card to be credited and left. The front desk clerk and manager looked at the photo and nodded yes when they saw the picture. It is a dirty and unkempt hotel so maybe it is no surprise. Now called the Quality Inn.

Room Tip: Do not stay here
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  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lessismore7 about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinncromwell, Webmaster at Quality Inn, responded to this review
19 July 2011
Dear Guest,

Thank you for choosing Comfort Inn for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

• Maintenance staff was notified of your report of bedbugs in the room assigned to you and instructed to see to their extermination.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn. I think you will be greatly pleased.

Sincerely,
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East Thetford, Vermont
1 review
1 helpful vote 1 helpful vote
“Bed Bug Warning (altogether a lousy hotel)”
1 of 5 stars Reviewed 22 May 2011
1
person found this review helpful

This was a no-doubter, found & killed one critter, but there were others. Just spent over an hour cleaning, washing, tossing stuff. Very scary to think I might have brought an infestation back up to Vermont.

Room Tip: don't
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  • Stayed May 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask LioraA about Quality Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortinncromwell, Webmaster at Quality Inn, responded to this review
19 July 2011
Dear Guest,

Thank you for choosing Comfort Inn for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Maintenance staff was notified of your report of bedbugs found in the room assigned to you. They were instructed to look into the matter and see to their extermination.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Inn. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plainville, Connecticut
1 review
“COMFORT INN WAS A PERFECT PLACE FOR ME IN THE STORM.”
5 of 5 stars Reviewed 5 February 2011

I live in Plainville,Ct and work in Cromwell. CT in a nursing home.I was very afraid to drive in the snow and the ice, so I stayed at the closest hotel for 2 days so I would have a shorter distance to work. Very glad I did. The people were very friendly, DESK, MAINTANACE, HOUSEKEEPING. Very clean. They all worked so hard because of the snow and ice storm ELLA. I WOULD COME AGAIN. AND I WOULD HOPE THE SAME PEOPLE ARE THERE. I RECOMMENDED THIS PLACE TO ALL MY CO-WORKERS.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn

  • Comfort Inn Cromwell
  • Cromwell Comfort Inn
Address: 111 Berlin Rd., Cromwell, CT 06416 (Formerly Comfort Inn)
Price range (per night):* INR4,960 - 5,684

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