Dear General Manager,

Please take a moment and review the attached pictures. When I checked out of room #416 I informed the staff of the obvious fire that had occurred in this room previously and that I wanted to make sure my bank card was not charged for any damages. My bank card has not been charged for damages, however the “hold” is still on my account.

I realized the shower tiles were damaged and that the bathtub was lined with mold as I was trying to take a bath. After noticing these issues, I began to look around and discovered urine that had run down the front of the toilet and pooled at the base. Because I was sitting on the edge of the tub, I could see the cover for the lighting in the bathroom, nowhere near laying flush. Plastic cover possibly touching hot lights? Really?

So with all this, I was concerned with the smoke detector and it’s functionality. Again, please see attached.

Needless to say, the stay was a disappointment. The only good thing I can say is that the bed linens were clean. Waste of my $86.

Having spent a chunk of my professional career in the hotel business, I admit to being extra picky and overly observant - both of which can ruin a vacation! This hotel was geared to give service, good service. You can always tell the mgmt style of the person in charge by the behavior of the staff and this one was right on. From check in at the front desk to a request for extra towels my expectations were met 110%. The site was clean and friendly, the room was the same - great towels! Their location is not that fantastic but not really bad - you have the otis elevator test tower in view. Would I stay there again? Absolutely!! People are really what service is about and this team has it down.

I stayed here for business, and its a nice hotel. The entrance is a bit tricky, and is parking is full, the walk to the front entrance can be a bit much as there's no side entrances. The elevator talked to you (told you the floor, going up or down) but the door opened before the elevator was fully stopped. My room was nice and clean. Bathroom was large but, not so good. The toilet paper roll was in the worst possible spot. Don't try sitting on the toilet and getting toilet paper. The shower head was in the worst possible spot. I'm 5'11 and the shower head was placed at my neck. Try washing your hair, not so easy. Plenty of hot water in the sink and shower. Wireless internet was average at best, nothing in the room informed you how to connect/what the networks were named. Bed was super comfy as were the pillows. TV didn't have a ton of channels, mostly locals and the usual assortment. I feel like they have made upgrades, but still kept a lot of the 90's pastel colors in the wallpaper and such. No free breakfast in the AM, they got a restaurant on site and have room service. The phone has an annoying room service button that flashes 24/7. Check in and out were smooth. I was super familiar with the area so getting around wasn't an issue. One of the biggest annoyances happened before I checked out, when the maid knocked on my door asking when I was leaving. I have till 12 noon, so why ask? I stayed on the 5th floor, no noise issues, slept like a rock.

I have stayed at the Bristol Clarion several times the last few months. I find it a fantastic place and the staff there are great people. Brandon, Tina and all the rest make me feel like I am with family. The hotel itself is very clean and modern. Myself as well as my kids LOVE the indoor pool which is always at just the right temperature. The rooms are spacious and clean. beds are comfortable. Everything I would want in a hotel at a reasonable price. I would recomend to anyone to give the place a try.